Account Manager

The Account Manager works closely with the DMAC leadership team to design and maintain all staffing at the client level in order to guarantee contractual compliance and stated financial targets. The Account Manager is responsible for anticipating and planning for future staffing needs, leading recruitment initiatives through the recruitment team, and allocating new hires to suitable schedules and positions in accordance with operational needs and employee strengths. The Account Manager will also be in charge of increasing officer productivity in order to reduce unneeded overtime and non-billable costs.

The Account Manager will be responsible for requesting uniforms and other equipment, completing all required employment documentation with the employee, and keeping track of operational metrics to inform business choices.

In addition, the front-line liaison between the client and DMAC Leadership will be a responsibility. This position is vital to a healthy relationship with our clients. There is an expectation for constant communication through daily client interaction, business reviews and being a trusted advisor to contracted client.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

• Oversee that all aspects of the security function on-site are performed in a diligent manner (staffing, scheduling, and required training all DMAC personnel assigned to his/her sites)
• Manage the scheduling systems to ensure all positions and shifts are appropriately staffed; all employees are compensated accurately, and all schedules are a true reflection of services rendered
• Maintain future work schedules by only assigning appropriately trained personnel; implement and improve detailed tracking staff and their completed training and certifications; develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforce
• Measure and assess the proficiency and effectiveness of physical security staff to ensure they are meeting vendor and client expectations; develop and implement quality assurance programs; provide expert advice regarding resolution of any shortcomings
• Maintain active involvement in the recruitment, interviewing, selecting, and training of new employees; participate in the completion of performance appraisals, handling employee grievances or complaints and disciplining employees after consultation with the Director of Operations and Human Resources.
• Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her portfolio
• Safeguard personnel’s information as it relates to pay, benefits and performance
• Respond to client requests
• Work between client and DMAC for physical security surveys and post orders
• Provide direction and instruction to subordinates in regard to the performance of their duties
• Make recommendations concerning disciplinary action/commendation decisions pertaining to security personnel
• Establish and maintain an onsite inventory of critical supplies in collaboration with the site team to include but not limited to emergency medical provisions, emergency rations, flashlights, batteries, inclement weather clothing, etc.
• Maintain maintenance of the security officer uniform ordering process to ensure all personnel are correctly outfitted and replacement uniform items are replaced in a timely manner
• Maintain various records of communications and events
• Manage the maintenance of tools and technologies to complete daily business
• Make independent decisions when assigning personnel to work schedules to match competencies to the specific post while balancing officer utilization to reduce non-billable overtime to meet specified business goals
• Determine the types of equipment to be used in performing work, or materials needed and work with DOO and Procurement for necessary equipment
• Development and maintenance of operational metrics
• Assignment of work schedules based on operational needs, employee training records and individual skill sets
• Allotment of open work shifts to maximize officer utilization and reduce non-billable expenses
• Submission of procurement orders
• Assist the operations management team in all administrative tasks and projects assigned to them
• Make productivity and cost reduction recommendations to management

BASIC QUALIFICATIONS:

• Formal Education, Licenses, and Certifications Required:
• Type and Length of Specific Experience Required:
• Prior experience as a team leader
• Must possess one or more of the following:
• Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
• Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field
• Bachelor’s degree in protective service, business, or related field
• A minimum of 8 or more years of active service in any military branch
• Associate’s degree (or 60 credits) in criminal justice with current or prior active military service
• 3 years of verifiable private/corporate security experience
• Must have a reliable means of transportation
• Must be willing to participate in the Company's pre-employment screening process, including drug screen, and background investigation

About DMAC Security

DMAC Security offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers. Our service is grounded in our commitment to exceeding our client's expectations of quality service. Every assignment is treated with a level of focus that is unmatched by other organizations in our industry. With over 30 years of industry experience, we have the knowledge required to provide industry-leading professional services.

We differentiate ourselves by attracting the best people and fostering open communication. Being employee-centered, we work hard each and every day to provide our employees with the best work environment in the industry. We are committed to offering ways to do and be better through employee growth and internal promotions.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Overnight shift
• Weekends as needed

Travel requirement:

• No travel

Ability to Relocate:

• Ashburn, VA: Relocate before starting work (Required)

Work Location: In person