What are the responsibilities and job description for the Billing Specialist position at DME Express LLC?
Description
Job Description
Job Summary
Multi-state healthcare equipment company is seeking entry-level billing. No prior healthcare experience required.
Responsibilities and Duties
· reconciliation/verification of orders in our operating system as well as in all our third-party operating systems.
· Correct any discrepancies in the third-party systems as it pertains to patient equipment deliveries, services, or pickups.
· Create any orders necessary in our operating system to ensure all deliveries, services and pickups requested by the customer have been fulfilled.
· Check our operating system prior to placing an order to ensure order does not currently exist in the system.
· Verify all orders with patient/caretaker during processing.
· Maintain research/billing emails as needed in order to provide assistance to customers, internal operations, or field operations.
· Follow up with patients, caretakers, and customers regarding any order changes, delays, and attempts to retrieve equipment from discharged patients.
· Consistently attempt to recover equipment on discharged patients, notate all communication in order notes in our operating system as well as any third-party systems.
· Maintain a high level of professionalism with customers and patients through every call, email or other source of communication in order to portray the company in the best light.
Qualifications and Skills
Entry-level position. No experience required. A positive attitude and ability to learn are key requirements of the job. In addition the candidate must also possess the following qualifications/abilities:
· Be at least 18 years of age
· Good organizational skills
· Detail oriented
· Ability to remain professional and courteous with customers and fellow employees at all times
· Willing to function as a cooperative team member
· Excellent verbal and written communication skills
· Clean and neat personal experience
· Have technological knowledge/skills (email, App, durable medical equipment)
· Available M-F 8a-5p.
· Hybrid Schedule