Customer Success Manager

Are you forensics obsessed? Do you ever wonder what goes on behind the scenes of criminal investigations? DME Forensics is looking for a Customer Success Manager with a passion for forensics to join our growing team.

About DME Forensics

At DME Forensics, our mission is to help criminal justice and law enforcement communities recover data key to their investigations and proceedings. Our flagship product, DVR Examiner, has revolutionized the process of recovering video surveillance from DVRs. It allows users to access data that, in many instances, can make or break a case.

We’ve recently partnered with Magnet Forensics, another key player in the forensic technology space that shares our values of delivering products that contribute to global safety. This partnership opens the door for endless growth opportunity in a constantly expanding company.

About the Role

The DME Forensics Customer Success team serves on the front lines as a trusted advocate for our law enforcement and government clients. As a Customer Success Manager, you will truly act as ‘the voice of the customer’ and play an integral role in driving satisfaction, retention, and growth in our customer base. DME currently has opportunities available at the junior, mid-, and senior level dependent on candidate experience. 

The ideal candidate will be skilled at building customer relationships and resolving technical issues, with an analytical mindset and a passion for problem solving.

Passionate about this opportunity but don’t check all the boxes? It’s most important for us to find the right candidate. We’d love to talk with you about what you can bring to our team!

Key Responsibilities

Requirements

• Highly motivated with a passion for delivering exceptional customer experiences.
  
• Prior experience in a customer success, account management, or equivalent role with a focus on customer satisfaction and retention.
  
• Experience working with a software product in a technical capacity preferred.
  
• Excellent written and verbal communication skills.
  
• Strong problem solving, particularly when working through customer issues.
  
• Experience working with Microsoft Office Suite, CRM software, and/or ticketing systems preferred.
  
• Occasional travel (up to 10%) may be required for this role.
  
• Prior experience in the digital forensics field (law enforcement, private firm, digital forensics software, etc.) or with government clients a plus.
  
• Bachelor's Degree from a four-year college or university preferred.
  

Benefits

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• Work with a team of fun, driven individuals committed to work that matters
  
• Generous PTO policy
  
• Dog friendly workspace
  
• Break room stocked with coffee, soda, Red Bull, water, and snacks
  
• Company events including BBQs, team lunches, sporting events, and more!
  
• Professional and educational development opportunities
  
• Flexible scheduling options
  
• Medical, vision, and dental insurance (including a company-paid medical option)
  
• Company paid life insurance
  
• 401(k) currently matching up to 4%
  
• Base salary of $55,000-$75,000 depending on experience