Lead Zuora Developer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are seeking a Lead Zuora Developer to join our team. This role will be responsible for leading a team of Zuora Developers in designing, implementing, and maintaining Zuora subscription billing and payment solutions for our customers. The successful candidate will have a solid understanding of Zuora and its API, as well as experience with integrating Zuora with other systems. The Lead Zuora Developer will be responsible for providing technical leadership, mentoring team members, and ensuring the team delivers high-quality solutions.

This position is an individual contributor role reporting to the Senior Director, Enterprise Applications.

Responsibility

• Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing and Zuora PaymentDevelop and configure Zuora’s Product Catalog, including rate plans and pricing models, to meet business needs and support billing processes
• Design and develop custom workflows in Zuora to automate business processes, streamline operations, and improve efficiency
• Ensure the security and integrity of Zuora’s environment by implementing best practices and security measures
• Create and maintain customizations within Zuora using the Zuora API and the Zuora Object Query Language (ZOQL), use Workflow APIs, use Liquid expressions in Workflow, and use Data/Object Query or Fetch Query Workflow
• Design and implement payment solutions using payment methods like Credit Card, Alternate Payment Methods (APMs), ACH, Direct Debit, etc.
• Understand Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, and Network Tokenization
• Work with product managers to gather business requirements, including Product Led Growth, E-Commerce Purchase, Usage Billing, and Billing and Payment
• Configure and manage notifications within Zuora to keep partners, both internal and external, informed of key events and updates
• Create detailed and clear requirement documentation, process flows, wireframes, and other artifacts as needed to communicate requirements effectively
• Customize and design invoice templates in Zuora to align with branding guidelines and meet customer requirements
• Provide guidance on billing processes and best practices, using domain knowledge to drive optimal solutions
• Collaborate with the project team and provide regular updates on progress, challenges, and recommendations

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Master's degree in Computer Science or Engineering
• 12 years of experience working with Zuora and focused experience in Zuora Subscription Billing and Payment Solutions
• Experience designing and implementing Zuora Workflows including processing complex data using Lambda function, Object Query, Retrieve Query functions, and Liquid-based operations
• Experience implementing Zuora Order Harmonization, particularly working in transition from Zuora Subscription Billing to Zuora Order Harmonization model and changing the APIs underneath
• Experience integrating Zuora with other systems such as Salesforce and Avalara including Zuora 360 Sync
• Experience working with Advanced Consumption Billing using features like Prepaid with Drawdown and Minimum Commitment
• Experience with customizing Zuora using the Zuora API and ZOQL
• Experience with Zuora development, including Product Catalog, workflows, Security, Notifications, and Invoice Templates
• Experience with Payments Methods such as Credit Card, Alternate Payment Methods, ACH, and Direct Debit
• Experience with Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, and Tokenized Transactions
• Functional and technical experience with the end-to-end quote-to-cash process, with experience delivering major business transformation initiatives
• Experience using Agile methodologies and best practices

Preferred

• Communication and collaboration skills, with the ability to engage with partners at all levels
• Self-driven and able to work independently, with a strong commitment to meeting project deadlines and delivering high-quality results
• Zuora Admin and Architect certifications

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $130,500 - $208,050 base salary

Illinois and Colorado: $123,700.00 - $174,700.00 salary

Washington and New York (including NYC metro area): $123,700.00 - $184,275.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including an accommodation to properly use our online system, you may contact us at accommodations@docusign.com.  

If you experience any technical difficulties or issues during the application process, or with our interview tools, please get in touch with us at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

Salary : $123,700 - $174,700