Manager, Engineering (Platform Identity)

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world's #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives.

In the role of Platform Identity Engineering Manager, you will lead the team that is responsible for DocuSign's high-volume, low-latency organization management services. Come help build a highly scalable, performant, available, and secure global service.

The DocuSign Identity team builds and operates authentication and authorization services, manages user and organization data, and protects services from abuse. The scope includes securely storing organization data in a distributed system and enabling connections between components across DocuSign.

You will be successful in this role if you are a critical thinker with the ability to quickly understand existing systems, architect distributed systems, mentor and gain respect from the team, and work in agile environments. You are someone that can take smart and educated risks.

This position is a people manager role reporting to the Sr. Manager, Software Engineering.

Responsibility

• Manage and mentor a team of engineers responsible for DocuSign Identity platform
• Hire, grow and lead a world class engineering team as a magnet for hiring and developing great talent
• Dive deep into technology and be the forefront of the latest tools, technologies, and strategies to help evaluate, prototype, and introduce them to our team
• Work with Product Management and other teams to understand and translate marketing requirements into design requirements and provide estimates for development
• Drive product simplification and increased customer adoption
• Build for reliability, availability and security of a Tier 0, mission critical service and system
• Be responsible for several V1 initiatives to improve and unlock new and innovative use cases for our customers
• Deliver products that delight customers while managing the health of the code base through continuous refactoring and management of technical debt
• Provide mentorship and leadership in software best practices, automated test strategies, and work toward flattening the cost of change curve for our software products and services
• Have a demonstrated track record of building hard-working, secure applications and building security into the DNA of products
• Identify inefficiencies in design and architecture and drive to eliminate them while increasing security and stability for current customers
• Create applications and services that will enable the transparent use of identity and authorization services, driving innovation and standardizing the technical stack, while migrating the legacy systems to Public Cloud

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 5 years of combined software development and management experience across multiple languages and frameworks
• 5 years of hands-on software development
• 3 years of managing software organizations over 6 people

Preferred

• Experience managing engineering teams that deliver platform solutions that are functional, secure, scalable, and reliable
• Previous work in authentication, authorization, identity, or service and data protection areas
• Track record of shipping high-quality product features on schedule
• Knowledge and experience in high scale, highly available (99.99 ) Cloud services
• Demonstrated track record leading geographically dispersed teams
• Abilities include language, framework and toolset agnostic, having worked in at least 3 languages or paradigms
• Experience with REST API abstraction layers in complex enterprise environments with SOA and ROA
• Experience with large complex data ecosystems and data quality and lifecycle issues
• A demonstrated track record of being a change agent, leaving every team and process better than you found it
• Experience with CSS, AJAX, JSON, HTML, and/or MVC
• Experience with Microsoft technology stack (.NET, C#, SQL Server, etc.) SaaS or Cloud experience

Based on applicable legislation, the below details pay ranges in the following locations:

California: $146,800.00 - $235,025.00 base salary

Washington: $139,800.00 - $207,325.00 base salary

This role is also eligible for bonus, equity and .

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at .

If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at for assistance.

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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