Logistics Assistant

Role Description

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DodiHome is hiring a Logistics Assistant to ensure successful coordination and delivery of kitchen cabinet orders. Also, time-permitting the Logistics Assistant will support contractors and homeowners with design and customer advocacy. DodiHome is a Bay Area startup that locally manufacturers custom kitchen cabinets in a little as two weeks. Our web app, integrated with our local manufacturing, helps design, price, order, and manufacture cabinets with tracking throughout the process.

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*Reporting to the CEO, the Logistics Assistant plays a crucial role making sure all elements of a contractor or homeowner order are correctly delivered on time without damage. Meeting or exceeding customer expectations is critical for contractor loyalty and overall customer satisfaction. Since DodiHome is a startup, we are looking for an energetic and flexible candidate. You will need to support duties beyond Logistics.
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Responsibilities
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• Work with the CEO and sales to ensure high levels of customer satisfaction

• Proactively engage with vendors to resolve issues

• Price and source materials

• Engage with customers and prospects via phone, email, and in-person

• Meet, greet, and service customers at the Dodi showrooms in Sunol and Fremont

• Speak with authority about the Dodi solution

• Create designs in the Dodi web app

• Occasional site visits with contractors to confirm measurements

• Check-in with contractors and homeowners to ensure success

• Act as a liaison to communicate and resolve urgent customer issues.

• Capture contractor or homeowner success stories when possible

• Update and manage customer account records in the Dodi CRM, including order status, signed agreements, and contact information

• Follow-through on tasks in a timely manner and show your innovative side by identifying areas for process improvement and optimization

• Perform other assigned activities to achieve team and company goals.

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Required Skills and Experience
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• Obsessed with operations and all the associated details

• Execution and customer focused

• Very comfortable with spreadsheets and a great communicator

• Design and knowledge of the construction industry is a plus

• Good computer and design software skills a plus

• Not afraid to take initiative, dive in, and solve problems as they come up

• Comfortable pivoting to deal with new priorities or customer escalations

• You should enjoy working with a team and push for change when needed

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Job Type: Full-time

Salary: From $25.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Work Location: Multiple Locations