What are the responsibilities and job description for the Customer Service Rep position at DOLCO LLC?
Who is Tekni-Plex Consumer Products?
- Tekni-Plex is a 50-year global leader providing innovative solutions through material science and manufacturing technologies. Our solutions are found in some of the most well-known names in the Healthcare, Pharmaceutical, Personal Care, Household and Food & Beverage markets.
- We transform ideas into products that improve everyday life.
- The Consumer Products Division of Tekni-Plex encompasses ~6,000 employees operating in more than 10 countries with over $1B in annual revenue.
Who is Dolco Packaging, a Tekni-Plex Consumer Products Company?
- A leading proactive fresh foods solutions provider offering a variety of products in a variety of sustainable material solutions.
- Dolco manufactures egg cartons, fruit, poultry and meat trays, molded fiber trays, as well as other industrial packaging solutions carefully engineered to protect food.
- We pride ourselves in servicing our customers with solutions that can help them protect their perishable products throughout their journey to consumers.
Why Work for us?
- With Company Values like Innovation, Integrity and Trust, and Employee Fulfillment, Tekni-Plex offers every employee around the world the opportunity to stretch, grow and succeed every day.
- With 27 consecutive quarters of year-over-year EBITDA growth, we have both a proud history and a compelling future. We are always thinking, and rethinking, about ways we can design, create, and deliver responsible packaging that protects our customers’ brands, their consumers’ experiences and the environment.
- Behind every great Tekni-Plex product is a COLLABORATIVE TEAM of dedicated employees who are truly making a difference for our customers and communities. Our entire team is Tekni-Proud!
What’s the Role Where You Can Add Value?
As a Customer Service Representative, you will be on the front lines, serving our customers and consumers! You will act as the primary communication liaison between the customers, administrative departments, and plant personnel in order to ensure that all customer requirements are met.
This is an 8am – 5pm, M-F role.
What Primary Qualifications / Experience / Education Do You Need?
- First, you need to have great interpersonal and communication skills. The ability to communicate effectively via email, phone, and in person will be paramount.
- Second, you need to have a very strong attention to detail. Making sure we receive and provide correct information is essential to this role.
- Third, you need to be able to effectively navigate/manage stressful situations. Some days, customers can be impatient and/or demanding. But that’s where your patience, kindness, grace and perseverance will help to diffuse situations and work towards win-win solutions.
- Finally, we’re looking for someone with prior customer service experience, preferably in a high volume manufacturing (or equivalent) environment. Ideally, we’d like someone with ~3-5 years of related experience. You also need a HS diploma or equivalent.
Ready to make a difference? Ready to serve our customers and communities? Apply today!