FIELD-BASED MAINTENANCE TECHNICIAN

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

Job Details

Duties & Responsibilities:

• This field-based position is deployed to specific Dollar Generals, through an internal ticketing system to problem solve entry level maintenance concerns, preventative maintenance, and assessment of safety equipment on an as-needed basis. 
• The General Maintenance Technician is responsible for traveling to the sites where maintenance concerns have been reported by store leadership.
• The individual must troubleshoot, collect and verify asset information for on-site service projects within the assigned operating district, which includes but is not limited to guiding leadership on operational solutions, preventative maintenance and supporting entry level repairs.
• The General Maintenance Technician will also be responsible for supporting entry level maintenance, which includes but is not limited to light exterior grounds work, indoor maintenance tasks and entry-level plumbing repairs.

General Maintenance Technician roles and responsibilities include but are not limited to:

• Exterior grounds work (i.e., light painting, dumpster enclosure repairs, weed control, bush trimming, and mulching)
• Entry level plumbing responsibilities (non-certified tasks) such as flush valve replacement, seat replacement, toilet replacement and general clogs
• General door maintenance to include locks services, panic bar replacement/repair and door sweeps
• Interior work such as light painting, light bulb replacement, test emergency lighting, pest control, and light patch work on walls
• Conducting assessments of fire safety equipment to ensure within inspection guidelines (Fire Extinguisher inspections, Backflow, Fire Sprinkler Systems)  
• Tickets will be expected to be appropriately documented and resolved within a designated time frame to meet the needs of the business.
• Perform training to identify the root cause of issues, when necessary.
• Occasional after-hours work may be required based upon the urgency of the repair.
• While on-site, perform checklist to determine if preventative maintenance or small maintenance activities can be completed and educate store leadership on operational processes. 

Qualifications

Knowledge, Skills and Abilities (KSAs):  

• Exceptional problem-solving skills with the ability to identify and support entry level repairs
• Basic computer knowledge
• Knowledge or experienced use with power tools
• Ability to communicate effectively at all levels - store employees, field leadership, senior executives, and external partners
• Unbridled commitment to customer service
• Ability to balance multiple priorities
• Previous Store Management/ retail experience (preferred)

Work Experience &/or Education:

• High School Diploma or applicable experience
• Comparable retail, custodial, or facility maintenance experience
• Vocational training or completed coursework – preferred by not required
• Active Driver’s License
• Willingness to travel up to 100%
• Ability to pass a Motor Vehicle Background Check