What are the responsibilities and job description for the Quality Control Manager position at Dollar Tree?
General Summary:
This person is responsible for the Inventory Control Center and QC operations on all shifts in a fully automated, high volume retail distribution center. Oversee the direction, coordination, and evaluation of Inventory Control workflows. Evaluate workflow trends and inform the leadership team of potential risks/issues. Develop action plans that promote inventory accuracy through continuous process improvements, foster best practices, and achieve the Distribution Center and Dollar Tree initiatives and goals. The ICC /QC Manager will carry out responsibilities including planning, product flow, systems administration, project management, hiring, and staff development.
Principal Duties & Responsibilities:
- Provide necessary leadership to ensure the Distribution Center is in compliance with Quality KPI’s and Dollar Tree’s policies and procedures.
- Develop and analyze reports measuring the effectiveness of the Distribution Center.
- Coordinate communication with the Corporate Office, Stores, and Distribution Center Leadership to provide timely resolutions to inventory issues.
- Audit all department processes and associates to include Receiving, Checking, Forklift, Order Selection, Shipping and Dollar Tree Direct E-Commerce.
- Partner with department managers to develop/update training aids for new hire direct labor associates according to SOP.
- Manage the data entry of direct labor associates performance through Argent LMS.
- Validate Argent incentive eligibility for direct labor associates.
- Direct the scheduling and ensure accuracy of inventory cycle counts and physical inventories.
- Determine the plan for the storage of all product using Catalyst master strategies and statistical reports to maximize product flow efficiencies through the building.
- Ensure accuracy of product cubes/weights in Catalyst.
- Partner with engineering on any Distribution Center zone/layout changes to ensure optimal flow and accurate mapping in Argent.
- Ensure accuracy of yard audits and in/out-gating trailer procedures.
- Manage the allocations of store orders and batch label printing.
- Ensure new associates are inputted timely and systems are working properly across Catalyst, Argent, and Voice Pick.
- Ensure all BOL’s are received with proper procedures and submit OS&Ds as necessary.
- Process DC-DC transfers and RTV’s.
- Ensure recalls, FDA, and lot/date coded items are handled according to policies and procedures.
- Partner with Merchandising to address problem freight from receipts to ensure timely resolution.
- Partner with Equipment Department to ensure all problem pallets have timely resolution.
- Follows all Company policies and procedures.
- Other duties as assigned.
Qualifications/Basic Job Requirements:
- College degree preferred or equivalent work experience (5 to 7 years at a management level)
- Minimum 5 to 7 years of supervisory experience and inventory control management experience in an automated WMS distribution center.
- Excellent analytical, project management, verbal and written communication skills.
- Strong statistical analysis and analytical ability to gather and interpret information and develop, recommend, and implement solutions.
- Computer Skills: including Microsoft Office application proficiency, Radio Frequency and WMS (PkMS or Catalyst), Labor Management (Argent)
- Must be able to continuously walk the Distribution Center for an extended period of time
- Must be able to lift or move up to 60 lbs
- Must be able to work flexible hours and shifts
- Less than 10% travel
Rev 1-31-2018
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