Assistant manager

Job Description

If you want to know about the requirements for this role, read on for all the relevant information.

Summary : Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation.

Essential Job Functions :

• Understands all policies, procedures, standards, specifications, guidelines and training initiatives to effectively oversee and manage store in the absence of the General Manager.
• Ensures customers feel welcome, and team members are responsive, courteous, friendly and service-oriented.
• Supervises that food and products are consistently prepared and served according to brand standards including portioning, image and service.
• Assists other team members to complete opening, closing, and preparation lists.
• Actively manages others by working hands-on in preparing food, servicing customers and overseeing the coordination of deliveries.
• Supports company and store objectives in sales, service, quality, appearance of facility, sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash by adhering to cash handling and reconciliation procedures.
• Fills in where needed to ensure customer service standards and efficient operations.
• Assists in product management confirming all products are receiving in correct unit count, and condition and that deliveries are performed in accordance with brand standards.
• Ability to identify labor or food cost, and with specific actions to impact those figures positively.
• Assists in scheduling labor by anticipated business activity while guaranteeing positions are staffed when and as needed and labor cost objectives are achieved.
• Be knowledgeable of policies regarding human resources.
• Provide suggestions and recommendations to General and Regional Managers.
• Maintains professional and technical knowledge by attending educational workshops; reviewing QSR related publications.
• Perform other duties as assigned.

Company Wide Responsibilities :

• Promotes company policies and advocates for Team Washington.
• Assures proper attendance and actions.
• Provides and receives positive feedback and / or constructive criticism.
• Maintains good communication with co-workers.
• Serves as a resource for co-workers.
• Cross-trains, learns how role interacts with other departments.
• Works with manager and management to solve problems, providing suggestions as needed.
• Maintains clean and organized work area, taking ownership of surroundings.
• Maintains appropriate confidentiality in information.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent written and verbal communication skills as needed in interactions with management and customers, take and process orders.
• Superb ability to multi-task.
• Ability to function in a dynamic, fast-paced environment.
• Ability to adjust to changing priorities.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to take orders over the counter or phone.
• Ability to work independently and as part of a team.
• Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.
• Ability to lead the team on duty.

All your information will be kept confidential according to EEO guidelines.

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Last updated : 2024-09-28