HR OPS PRIMARY

Donato Technologies, established in 2012, excels as a comprehensive IT service provider renowned for delivering an exceptional staffing experience and prioritizing the needs of both clients and employees. We specialize in staffing, consulting, software development, and training, catering to small and medium-sized enterprises. While our core strength lies in Information Technology, we also deeply understand and address the unique business requirements of our clients, leveraging IT to effectively meet those needs. Our commitment is to provide high-quality, customized solutions using the optimal combination of technologies.

Job Summary –

HR Ops – Help Desk

Years of experience needed – 3 years of overall experience

Technical Skills

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
  
  

Required Qualifications, Capabilities, And Skills

• 2 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
  
  

Skills

PRIMARY COMPETENCY : HR OPS PRIMARY SKILL : Help desk

Please share your resumes at resumes@donatotech.net