Assistant Manager

Position Summary

The Assistant Manager (AM) is responsible for Employee Development, Operations Excellence, Sales Growth, Profit

Growth, and our Customer’s experience (Hospitality). The AM’s role is critical to the selection, training, development, and retention of Restaurant Associates. The AM acts for the General Manager (GM) when the GM is not in the Restaurant and is responsible for overall restaurant operations. The development of Associates in the restaurant is a continual focus and the AM’s role is one of coach and teacher and is constantly seeking opportunities to motivate and develop Managers and Associates to operate as an efficient well-functioning team. The AM is a leader that utilizes a systematic and principle centered management approach to maximize restaurant-operating results, to fulfill the Mission & Promise.

Job duties and responsibilities

• Empowers and allows restaurant associates to make decisions and resolve customer concerns in a way that fully satisfies our customer.
• Manages the people, product, and equipment in the restaurant to deliver the Mission & Promise.
• Models performance standards (primary responsibility is to direct and coach, secondary responsibility is to assist).
• Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
• Takes personal responsibility and ownership to deliver Quality, Service and Prosperity.
• Ensures all Delivery Drivers comply with state laws and carry state minimum required insurance by completing monthly safety files and audits.
• Ensures staffing levels are optimal during all volume periods.
• Manages food, labor, and costs through training, coaching, and scheduling.
• Acts in a timely and decisive manner to adjust staffing for business volume changes.
• Controls food cost components of waste, prep, weights, portioning, and theft during shifts.
• Demonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, and cleanliness.
• Coaches and mentors hourly Associates to exceed standards.
• Knows, enforces, and educates Associates on all applicable labor laws.
• Contributes to the team morale by displaying enthusiasm and commitment by word and action.
• Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.
• Trains and enforces correct cash control procedures.
• Uses proper security and verification procedures when handling deposits and safe contents.
• Ensures orders are delivered accurately.

Minimum requirements

Assistant Managers must have a flexible schedule that includes the ability to work variety of opening, mid and closing shifts, along with working weekends and holidays

Education

• High School diploma or equivalent.
• Follow State Food Safety Requirements
• Internal Candidates must complete required training and development activities

Previous Experience

• External – 1 year in similar role preferred, successful completion of Donatos MIT Program required
• Internal – 6 months Donatos experience preferred, management experience required
• Can execute all items on the AM readiness checklist

Physical Requirements

• Must be able to perform the essential functions of this position safely while meeting productivity standards
• Able to stand and/or walk entire shift
• Able to lift up to 50 pounds occasionally
• Occasional bending and twisting

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• West Chester, OH 45069 (Required)

Ability to Relocate:

• West Chester, OH 45069: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22