What are the responsibilities and job description for the Customer Service Associate position at Doodlebuggers Service Network?
Job Description
Doodlebuggers is looking for a CSR who will answer phones, respond to voicemails, reply to emails, and text messages, and provide customer services to take care of all the customer’s needs. Will coordinate with teammates to ensure organizational effectiveness, efficiency, and safety, ensuring administrative procedures are followed. Will help with all aspects of customer service including answering phones, greet customers on the showroom floor, and task completion. Other duties will be assigned as needed.
Qualifications
Doodlebuggers is looking for a CSR who will answer phones, respond to voicemails, reply to emails, and text messages, and provide customer services to take care of all the customer’s needs. Will coordinate with teammates to ensure organizational effectiveness, efficiency, and safety, ensuring administrative procedures are followed. Will help with all aspects of customer service including answering phones, greet customers on the showroom floor, and task completion. Other duties will be assigned as needed.
Qualifications
- Excellent verbal & written communication skills.
- Excellent active listening skills.
- Confident, friendly, and outgoing personality.
- Ability to anticipate/determine customer’s needs.
- Organization.
- Ability to Multi-task.
- Great attitude in a fast-paced environment.
- Ability to Adapt to change (company is rapidly growing).
- Problem-Solving skills.
- Attention to detail, problem-solving, excellent written and verbal communication skills.
- Career Pathing.
- Professional Certification Opportunities as you grow with the company.
- Health Insurance, 401K, Dental Insurance and Vision, 7 paid holidays, Vacation & Sick Pay.
- Bonuses upon completion of certifications.
- Answering telephones & following the company script.
- Thorough understanding of Doodlebuggers services provided as well as basic knowledge of chimneys, fireplaces, dryer vents, fire feature and other products provided.
- Ensure all relevant and pertinent customer information is collected, verified, and documented.
- Responsible for all contact requests, website user requests, work orders and customer emails that come into the office email box, voicemails, and text messages.
- Ensure all customer service complaints and issues are addressed via text, phone, email, or in person.
- Greet showroom guests and assist salespeople as needed.
- Good verbal and written communication skills.
- Work independently and as part of a team.
- Commitment to quality work.
- 7 Paid National Holidays.
- Health Insurance - Blue Cross Blue Shield.
- 401K Retirement Plan & Company Match 3%.
- Vision & Dental Insurance available.
- Vacation & Sick Pay.
Salary : $18
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