What are the responsibilities and job description for the Director, Product, Fraud position at DoorDash?
About The Team
DoorDash is growing incredibly quickly – we’re spinning up new business lines and new merchant products at an incredible rate, and we’re building a next generation platform to keep our customers safe and power innovation at lightning speed. We’re creating a world where our risk systems are flexible enough to support nearly any use case, precise enough to stop abusers without slowing down good users, and automated enough to continuously learn and evolve with new threat vectors.
About The Role
As the Director of Product for Integrity, you’ll own the entire Fraud, Trust and Safety space at DoorDash and drive the product strategy and execution to bring this vision to life. This leader will be responsible for both the long term product strategy as well as execution:
You will report to the Head of Customer Experience and Integrity Product, and you will be an essential partner to our Management Team and Product Leadership Team.
You’re Excited About This Opportunity Because You Will
We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
We are doers – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
We expect this position to be filled by 9/1/2024
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024.
Please see the independent bias audit report covering our use of Covey here.
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
The base pay for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, New Jersey, New York and Washington.
$220,700—$324,500 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA , American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
DoorDash is growing incredibly quickly – we’re spinning up new business lines and new merchant products at an incredible rate, and we’re building a next generation platform to keep our customers safe and power innovation at lightning speed. We’re creating a world where our risk systems are flexible enough to support nearly any use case, precise enough to stop abusers without slowing down good users, and automated enough to continuously learn and evolve with new threat vectors.
About The Role
As the Director of Product for Integrity, you’ll own the entire Fraud, Trust and Safety space at DoorDash and drive the product strategy and execution to bring this vision to life. This leader will be responsible for both the long term product strategy as well as execution:
- Fraud: Keeping DoorDash and our customers financially safe and preventing bad actors from committing fraud on our platform
- Safety: Keeping DoorDash customers physically safe and out of harms way
- Trust: Ensuring that DoorDash knows who our customer are and we’re able to ensure all actions on the platform are done by authentic and known users
You will report to the Head of Customer Experience and Integrity Product, and you will be an essential partner to our Management Team and Product Leadership Team.
You’re Excited About This Opportunity Because You Will
- Build a risk platform that centralizes data, rules, ML and anomaly detection and is extensible throughout DoorDash
- Partner closely with our payments team to launch new payments businesses (Dasher products, Gift Cards) while driving down payment abuse such as chargebacks
- Drive customer and financial outcomes by reducing Dasher, Customer and Merchant abuse in our marketplace
- Create new ways for us to know who our users are in a manner that is low-friction and least disruptive.
- Innovate on new-to-the industry products like SafeChat that keep our customers safe
- Manage, develop, and hire a team of all-star product managers.
- Drive the product definition, strategy, and long-term vision.
- Partner closely with cross-functional teams of designers, operators, data scientists, and engineers.
- Communicate product plans, benefits, and results to all audiences - within teams, to the management team, etc.
- Deep domain expertise in Fraud, Trust & Safety.
- A track record of impact – you’ve been in the trenches and have a proven track record of driving significant, company-wide impact.
- A bias to action and agility – you move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front.
- A “Breakthrough walls” mentality – you are constantly pushing the envelope of what is possible and can figure out a way to make almost anything happen. You’re a playmaker.
- Clarity of thought – you can articulate a clear product vision to cross-functional partners Skilled executive management and communication, especially at managing up and across DoorDash and going toe to toe with our most senior leaders.
- Strong leadership and maturity to build (attract, hire, retain) and scale a world-class Product organization.
- Proven ability to create clarity and focus in complex and ambiguous problem spaces; prioritization and pragmatism.
- Demonstrated experience in building the team necessary to fulfill the strategy. Proactively involved in recruiting, mentoring, and developing team members.
- Customer and experience orientation.
- 5 years of experience managing PMs.
- 8-10 years of relevant PM experience.
- 5 years in a fraud, risk or payments product
We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
We are doers – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
We expect this position to be filled by 9/1/2024
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024.
Please see the independent bias audit report covering our use of Covey here.
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
The base pay for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, New Jersey, New York and Washington.
$220,700—$324,500 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA , American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Salary : $220,700 - $324,500
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