What are the responsibilities and job description for the Extended Warranty Specialist position at Doosan Bobcat?
Job Information
As an Extended Warranty Specialist, you will be responsible for managing the daily operations of extended warranty, promotional warranty & planned maintenance programs. This entails dealer & field support as it relates to systems & processes, data analytics, invoicing, special term quotes, program terms & condition inquiries as well as training.
Role & Responsibility
Systems & Processes:
- Complete needed system set-up to support promotional warranty programs and other plans outside of standard warranty
- Help drive process efficiencies within warranty operations through development of new tools and processes
Data Analytics:
- Perform data analytics on extended warranty metrics to help drive improvements and answer inquiries
- Assist with ad hoc reporting needs from both internal and external stakeholders, and develop new reports based upon business need
Terms & Conditions Inquiry Support:
- Be one of the main points of contact to address dealer and field questions on extended warranty, promotional warranty and planned maintenance applicability, terms and conditions
- Help define and drive changes needed in this area
Invoicing & Support:
- Support daily application processing & invoicing
- Assist with dealer issues & inquiries to ensure proper processing is completed promptly
- Help drive efficient invoicing processes and procedures
Training:
- Assist with training efforts with dealers and field staff to ensure a high level of competency regarding the Extended Warranty & Planned Maintenance programs
Job Requirement
- Education Required: Bachelor's Degree in Accounting, Business Administration, Finance, or technical field with related business experience preferred
- Associate degree and 3-5 years’ related experience will be considered in lieu of Bachelor’s Degree
- LSS Yellow Belt certification; Green Belt certification a plus
- Experience Required: 2>5 years
- Travel Required: <10%
- Construction equipment industry knowledge
- Experience in project execution
- Effective verbal & written communication skills; training experience a plus
- Excellent organizational, prioritization and planning skills
- Demonstrated ability to build constructive and effective relationships across the company
- Strong analytical background
- Fluency in MS Office Suite (Excel, Word, PowerPoint, Outlook)
- #GD
As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.
Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.
Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.
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Salary : $46,100 - $58,400
