Customer Service (CSR)

We are a recruiting company EasyHiring looking for candidates for the position of Customer Servicefor our partners

Summary

This position is for someone that loves to roll with the day in a busy office. You are required to wear many hats as most office staff positions do. This is a full time position. You meet and greet all customers, answer multi line phones, back up the other office staff, give detailed information about our programs and schedule customers. This is a fast-paced multi-tasking independent position. This position requires excellent communications skills, the ability to organize and prioritize tasks, and pay acute attention to detail. It also requires professionalism and business maturity.

DUTIES & RESPONSIBILITIES: To include but not limited to:

Greet and make every customer feel very welcomed to our facility.

Answer phones, schedule customers or direct calls per department.

Be able to provide detailed information on all programs to include the driving school, driving exams, Occupational Therapy program, CDL Program and the Notary Programs.

Proficient in all Google and Microsoft applications, Quickbooks and the computer in general.

Be able to sell our services on all programs to the general public.

Perform as a full agent according to rules and regulations.

Schedule driving tests in the software timely and accurately.

Assist driving instructors with their schedules and customers.

Collect payments for all services rendered in any program we offer.

Complete weekly and monthly stats as required.

Sending emails to congratulate our customers for passing their test and encouraging them to leave us a google review.

Organize our free Car Seat Program.

Education Level:

Associates Degree or equivalent experience.

Must Haves

2 years of working with the general public.

Outstanding phone etiquette and customer service at all times

2 years experience in an office setting.

Strong multi-tasking and time management skills are a must.

Proficient on all Google and Microsoft applications.

Drivers License

Good To Have

Sales experience

Job Type: Full-time

Salary: $15.36 - $18.50 per hour

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years

Work setting:

• In-person

Ability to commute/relocate:

• Corry, PA: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• office setting: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $15 - $19