Night Auditor

Seeking a Night Owl, who loves working with numbers.

This Night Auditor at Doubletree must demonstration of the following key attributes: Quality, Productivity, Dependability, Customer Focus and Adaptability.

Job description

How exciting it would be to work downtown Memphis surround by the AutoZone Park, being two blocks from Beale Street and FedExForum. Plus the Renasant Convention Center and Orpheum Theater are just a few blocks away.

Title: Night Auditor 11pm to 7am Part time and must be able to work some weekends

Department: Guest Service

Reports to: Front Desk Manager

Job Summary:

As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest.

· Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages

· Handling end-of-day bookkeeping, auditing and account reconciliation

· Coordinates the delivery of guest services by other hotel departments and outside businesses

· Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the franchise system

· Assists guests upon arrival and handles check-in procedures swiftly and accurately

· Handles check-out procedures swiftly and accurately and assists guests on departure

· Maximizes room revenue and occupancy levels through suggestive selling.

· Operates PBX (switchboard) equipment to handle incoming calls, out going calls, wake up calls.

· Operates the franchise PMS terminal and performs designated maintenance tasks. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy

· Examine the day’s reservations for correct date, type of room reserved, and any special request

· Complies with the hotel’s security and emergency procedures

· Complies with all corporate office and franchise policies and procedures

· Provides assistance to other employees to contribute to the smooth operation of the department and hotel

· Complete all EOD tasks and ensure other departments have done the same

· Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage

Knowledgeable in /Reservations/Inventory management.

Educational/Vocational Preparation: High school graduate or equivalent. Previous hotel form office experience preferred; however, ability gained through 2 years related employment (sales, resort, marketing) or on-the-job training may substitute for actual front office experience.

Job Type: Part-time

Schedule:

• On call
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Work Location: Doubletree Downtown Memphis

Job Type: Part-time

Pay: From $16.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• Employee discount

Schedule:

• On call
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person