Room Attendant

JOIN US!

HOW WOULD YOU LIKE TO WORK FOR A LEADER IN THE HOTEL INDUSTRY? DOUBLETREE PHOENIX NORTH IS LOOKING FOR AN EXCEPTIONAL ROOM ATTENDANT!

Pay Rate: $15.50

We are proud to offer a competitive Benefits Package that includes: Medical, Vision, Dental, Long/Short term disability, AD&D, Life insurance and 401k. In addition, we offer 40 hours of PTO and 40 hours of Sick Pay annually.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Position Summary:
As a room attendant you will be responsible for ensuring 100% guest satisfaction by providing guests with a clean, welcoming, comfortable and safe room.

This job description is not an exclusive or exhaustive list of all the job functions that this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the needs of the property.

Job Description:

• Per brand standards, cleans assigned Guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom.
• Empty all trash containers and replace with fresh liners.
• Restock useable items in Guest rooms or suites (i.e., soap, towels, paper items).
• Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware.
• Clean and vacuum exterior entry and hallways.
• Keep linen closets and supply areas clean and organized.
• Ensure Guest laundry and dry-cleaning orders are attended to promptly.
• Notifies Supervisor promptly of any special Guestroom or suite issues including reporting of any maintenance needs.
• Promptly handles Guest complaints or requests and refers to Supervisor if unable to handle.
• Ensures that all rooms or suites are secured upon leaving the Guest room or suite.
• Handles chemicals and equipment as trained and according to label directions.
• Gives personal attention, takes personal responsibility and uses teamwork when providing Guest service and experience.
• Listens, apologizes with empathy, finds a solution and follows through when resolving Guest problems.

Who we are looking for:

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Required Skills, Knowledge and Abilities:

• Strong verbal and interpersonal skills.
• Works well independently or as part of a team.
• Strong attention to detail.
• Commitment to exceptional Guest service.
• A positive attitude.
• Adhere to the policies and procedures of the hotel.
• Be knowledgeable about your Property’s layout, facilities and services so that you can answer questions from Guests.
• Know emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
• Able to work a varied schedule including holidays, weekends and nights as the business dictates.
• Able to clearly communicate to employees, Guests, vendors & Corporate Executives.
• Able to work a flexible schedule.

Experience and / or Education:

• Ideal candidate will have a minimum of one year hospitality experience in housekeeping.
• Prefer some previous housekeeping experience.
• Prefer some previous understanding of the English language.

Physical Requirements:

• Perform repetitive hand and arm movements
• Ability to lift up to 50 pound.
• Ability to pull, push up to 100 pounds.
• Must be able to squat, bend, kneel and twist.
• Ability to stand for long periods of time.

Other:

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with SiO Hotels rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel and Company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, sex, sexual identity, gender, gender identity, disability, veteran status, genetic information or other protected class.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, sex, sexual orientation, religion, national origin, gender, gender identity, disability, veteran status, genetic information or other protected class. Our locations are drug-free. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.