What are the responsibilities and job description for the Coordinator l position at Dovenmuehle?
Job Title: Coordinator II
General Description:
Provides administrative and customer/client support to assigned department or team.
Essential Functions and Duties:
- Set up, prepare and/or update assigned documents, files, databases according to departmental procedures.
- Receive and respond to inquiries or requests for information from internal partners and external agencies or vendors.
- Review documents, reports, presentations, files, and other written materials for accuracy and completion.
- Prepare and maintain timelines and task assignments for assigned projects.
- Prepare, assemble, or proofread correspondence.
- Answer calls/emails from clients or customers, researching and resolving issues as appropriate.
- Facilitate the request and receipt of needed research or deliverables from other departments.
- Update and maintain tasks and activities in required databases.
- Ensure all documentation is completed or updated timely and accurately and is scanned, logged, filed, stored, or preserved in accordance with organizational guidelines.
Required Qualifications:
- High school diploma or equivalent
- 5 years providing administrative support in a fast-paced environment
- 3 years’ experience in mortgage servicing, real estate, or applicable field
- Strong PC skills, including Microsoft applications and loan servicing platforms
- Good writing skills, to include spelling, grammar, sentence composition, and proofreading
- Effective verbal and written communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences
- Ability to handle confidential information with discretion and professionalism
- Ability to effectively multi-task and prioritize duties in support of multiple simultaneous projects
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