PBX Operator

Performs a variety of tasks including answering/routing phone calls, delivering messages, handling complaints, and disseminating information. The Operator is often the first encounter a guest has prior to the arrival of the property and is thus very influential in creating the first impression of the hotel.

Principal Duties & Responsibilities:

Enhances the guest experience by providing exceptional service.

Answers incoming phone calls, routing as necessary.

Responds to inquiries regarding property - i.e. directions to property, players club, entertainment, hours of operation of venues, etc.

Relays "guest requests" to appropriate staff.

Enters text messages for guests into the property's management system as requested; relay guest messages.

Ensures calls are answered promptly and in accordance to department standards.

Follows established emergency procedures and acts as a communications link in emergency situations.

Offers luggage assistance.

Assists guests in fulfilling their requests - room changes, extra amenities, etc.

Processes and submit end-of-shift reports.

Contacts Housekeeping and Facilities department when guests report room issues.

Reviews folios with guest ensuring accuracy; perform checkout.

Adheres to department and property policies and procedures.

Confirms reservations.

Verifies future reservations are correct for future arrivals.

Posts charges to guest folios.

Assists guests in resolving complaints.

Other Duties & Responsibilities:

Upholds the Mission Statement - We create authentic experiences that rock.

Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.

Lives by the Hard Rock Values!

Enters and deliver guest wake-up calls. Offers a follow-up wake-up call.

Enters reservations via fax, email, and as per management.

Disseminates information to guests about the property and local area.

Sends and delivers guest faxes.

Performs Concierge duties as required.

Maintains knowledge of property information & memorabilia.

Knowledge, Skills, and Abilities Required:

High school diploma or GED

Must project a professional and positive image.

High energy level.

Proficiency in typing.

Excellent non-verbal communication skills - good posture, able to establish eye contact, and positive body language.

Must project a professional and positive image.

Ability to handle and carry out instructions.

Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.

Must be able to maintain composure under stress in a fast pace work environment.

Must be able to sit for long periods of time.

Basic reading and math skills.

Ability to work a flexible schedule.

Excellent interpersonal and communication skills.

Must be able to communicate clearly and effectively with all Hard Rockers and guests.

Ability to understand and promulgate written memos, instructions, regulations.

Training

All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training

Cybersecurity Awareness for the Workplace

General Employee Safety Training

Hazard Communication

Responsible Gaming Awareness Training

Title 31 Introduction and Overview

Title 31 SAR Incident Reporting Awareness Training*

PCI Credit Card Fraud Prevention

Sexual Harassment Awareness for Frontline

TRMG Title 26 & Form 8300 for Non-Casino Departments *

Working Conditions

Physical Demands How Often Environmental Conditions How Often

Standing O Extreme Cold R

Walking O Extreme Heat R

Sitting C Temperature Changes R

Lifting R Wet R

Carrying R Humid R

Pushing R Noise O

Pulling R Vibration R

Climbing R Hazards R

Balancing R Atmospheric Conditions R

Stooping R Cigarette Smoke O

Kneeling R

Crouching R

Crawling R

Reaching C

Handling C

Grasping C

Feeling R

Talking C

Hearing C

Repetitive Motions C

Eye/Hand/Foot Coordination C

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort

__X__ Light work

_____ Medium work

_____ Heavy work

_____ Very heavy work

Salary : $16 - $26