Operations Trainer

Company DescriptionDPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.DPD is a Valuable 500 company and a Disability Confident Employer.Job DescriptionWith overall responsibility for operational training, as our Operations Trainer you will work with the depot leadership team and On Job Trainers (OJT) to ensure every team member has the knowledge and skill needed to do their job, to the required legal or compliance standard and to meet performance targets.Working alongside the appropriate central departments, e.g., National Operations, Health & Safety, Security, Transport and People & Talent, you will be a role model for best practice and provide support and expertise on all appropriate policies and procedures. Skilled in planning and highly organised, you will be able to anticipate and adapt to business priorities to ensure their training plan is both effective and efficient.Key Tasks/Areas of Responsibility:- Build a solid network of internal/external relationships in order to ensure your knowledge and understanding of appropriate policies and procedures is continuously updatedAct as the main point of contact for all operations training queries and informationEnsure your Regional Manager and site manager have the timely and accurate data need to make informed decisionsAgree a training schedule that ensures completion meets all legal timelines and standards, e.g., compliance and H&SDemonstrate an agile and efficient approach to training design and planning in order adapt to changing learner/business needs and minimise any impact on operational performanceUse a variety of tools and performance data to proactively identify training needs and implement appropriate learning solution(s)Design training materials ensuring they are compliant with any legal or compliance standards and are maintained, as requiredCreate a consistent and positive experience for all new starters, ensuring all onboarding and induction procedures are and training are completed in fullDeliver/over-see the delivery of all required planned or ad hoc training, e.g., compliance, systems, refresher, processes or Business/Career Start (one-to-one, group, on the job, classroom or digital)Supervise and develop the OJTs to ensure their continuous developmentProvide ad hoc training, guidance or support to specific individuals, e.g., new drivers or managersMaintain accurate records of all training completion, providing report and data as requiredEvaluate the impact and effectiveness of training on individual and operational performance, using observation, surveys, feedback and KPI dataUse the Learning Management System to facilitate and administer trainingProvide additional training support within the Network, as neededQualificationsWhat we're looking forTo be considered for this role you will have excellent training delivery skills, and be able to confidently adapt your approach to meet the needs of your audience you will also have:- Proven ability to make balanced decisions that balance business and learner needsApproachable, engaging and authentic communication styleRole model for the DPD Core Values and DNASolution-focused attitude, demonstrating agility, resilience and a drive for continuous improvementExcellent organisational and planning skillsConfident in the use of internal systems and Google WorkspaceMinimum Level 3 Learning and Development PractitionerAdditional InformationAbout our benefits:We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…Holiday tradingEnhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension schemeFree onsite car parking for all employeesHealth Kiosks visiting every locationDiscounted shopping from 100’s of retailers including up to 5% off supermarket shoppingMilestone Days off to celebrate with your family and friends For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glassesJoining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.#REF6658E