What are the responsibilities and job description for the Dental Front Desk Receptionist position at Dr Dental?
Overview:
Dr. Dental is looking for a Dental Front Desk Receptionist for our office located in Methuen, MA. This is a full-time position. We are looking for an exceptional and career-minded individual who would be the first line of customer service for all of our patients and visitors.
Pay is: $18.00 - $22.00 per hour based on experience!
Schedule Monday & Friday 9am-4pm, Tues,Wed, and Thursday 10am-7pm, and every other Saturday 9am-3pm.
Giving all-star customer service would include:
- Greet patients and check them in upon arrival.
- Schedule and confirm upcoming appointments.
- Prepare new patient charts neatly and accurately.
- Collect copayments and verify insurance coverage.
- Respond professionally and promptly to any patient billing or record inquiries.
- Execute doctor prescribed treatment plans, patient chart audits, and conduct consults.
- Work with the doctor and patient to ensure treatment plan completion and notify the doctor with any clinical questions the patient may have.
- Educate the patient regarding insurance benefits and affordable payment options including third-party patient financing.
- Follow-up with the patient to confirm treatment was completed and schedule appointments, if needed.
- Help improve office efficiency and workflow while upholding Dr. Dental's standard of care.
Capabilities/Skills:
- 2 years of experience working in a dental office
- Knowledge of insurance plans (HMO/PPO)
- Experience answering telephones with a fantastic and helpful attitude
- Must have exceptional customer service skills
- High School degree or equivalent is required
- Basic computer skills and knowledge is required
- Dental software experience is preferred
- Experience in a sales environment is preferred but not required
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
Work Location: One location
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