What are the responsibilities and job description for the Senior Repair Technician position at DRB?
JOB RESPONSIBILITIES:
Essential Responsibilities:
[Other Essential projects and duties may be assigned.]
- Read and interpret schematic drawings, manuals and technical documents to solve mid to high-level component troubleshooting problems.
- Perform troubleshooting on all mechanical and electrical components and sub-assemblies to the component and modular level.
- Solder and rework of both through hole and SMT circuits.
- Maintain and track inventory of customer repair and returns to assure efficient turn around times are met.
- Assist in maintaining all inventory of refurbished stock items and coordinates vendor returns on all third party repairs.
- Document all relevant findings as related to customer repair and returns.
- Primary customer contact on repair and return related inquiries.
- Construct and maintain test fixtures and Customer Service point of reference models and helps maintain a safe work environment.
- Assist the Production area with the testing of all Vendor or in-house parts and sub-assemblies to insure functionality.
- Participate in product and procedural training.
Non-Essential Responsibilities:
- Provides additional support to Repair, Service, and Production & Operations department as necessary.
MINIMUM QUALIFICATIONS:
[To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.]
Associates in Electronics AND a minimum of three (3) years experience in customer service or electronics, including assembling and/or troubleshooting electronic components and complete systems; soldering and de-soldering.
OR
High School diploma or equivalent; AND a minimum of three (5-7) years experience in customer service or electronics, including assembling and/or troubleshooting electronic components and complete systems; soldering and de-soldering.
COMPETENICES:
Technical Competencies:
- MS Office
- Computer-based tracking tools
- Electronic repair