What are the responsibilities and job description for the Receptionist position at Drive Shack Inc.?
Overview:
ABOUT AMERICAN GOLF
Responsibilities:
Job Purpose
The Receptionist is responsible for providing customer service to members and guests by greeting and directing them in person and on the telephone. The Receptionist is passionate about interacting with members to ensure a positive guest experience. Under the direction of management, the Receptionist assists in taking phone calls, answering questions, handling correspondence, and keeping the reception area clean.
Responsibilities
ABOUT DRIVE SHACK INC
Drive Shack Inc. is a leading owner and operator of golf-related leisure and entertainment businesses focused on bringing people together through competitive socializing. Today, our portfolio consists of American Golf, Drive Shack and Puttery.
ABOUT AMERICAN GOLF
American Golf is one of the most experienced and innovative operators in the golf industry today. As an owner, lessee, and manager of golf courses and country clubs for over 50 years, American Golf has the unmatched expertise to maximize any golf opportunity. Over its 50-year history, American Golf has been involved with more than 325 golf courses for various private entities or public agencies. Currently, American Golf manages over 70 facilities across the United States. To learn more or plan your visit, please visit americangolf.com.
Responsibilities:
Job Purpose
The Receptionist is responsible for providing customer service to members and guests by greeting and directing them in person and on the telephone. The Receptionist is passionate about interacting with members to ensure a positive guest experience. Under the direction of management, the Receptionist assists in taking phone calls, answering questions, handling correspondence, and keeping the reception area clean.
Responsibilities
Acknowledge, greet, and thank all members and guests- Answer incoming calls, take messages, transfer calls, and make reservations as needed
- Maintains member roster and website by updating with additions, deletions, and changes
- Handles escalated member/guest service issues in a prompt and effective manner
- Train, schedule, direct and evaluate other receptionists if required
- Serve the needs of members and guests by helping with course information, directions, etc.
- Maintain an orderly reception area by organizing workspace and maintaining general supplies
- Assist other departments by performing administrative tasks
- Implement and support all AGC initiatives and programs as requested by management
- Other duties may be assigned by management
Qualifications • Ability to operate computer, fax machine, copy machine • To perform this job successfully, an individual should have an even demeanor, be outgoing, friendly, and proactive Education • High school diploma and 2 years of related experience in customer service, hospitality or equivalent combination of education and experience. Skills/Abilities/Personal Characteristics • Multitasking • Flexibility • Verbal and Written Communication • Basic Math • Customer Service • Teamwork • Friendliness • Energy Level • Efficiency • Listening Working Conditions • Days and hours of work vary by schedule and business needs. • Evening, weekend, and holiday work will be required. • While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 50 pounds. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus. • Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.
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