What are the responsibilities and job description for the Shop Manager position at Driven Brands, Inc.?
Overview
Shop Manager Position Overview
The Take 5 Family is hiring customer service maniacs!
People person? Do you enjoy leading a team? Outgoing and positive attitude? We will train you the Take 5 way to oversee a shop. You’ll be accountable for your team’s execution of the Take 5 standards for changing oil, replacing wiper blades/air filters, filling air in tires, and other light maintenance services. Our employees are successful with all backgrounds and experience levels. Take 5 offers a stay-in-your-car hassle free oil change experience. The job is similar to restaurants or retail environments.
What Employees Love about Take 5
- Annual Shop Manager Conference
- Weekly salary, weekly sales commission, monthly bonus potential
- The Pit Tech to President career path; Take 5 is committed to supporting your career goals. Over 90% of District Managers worked their way up from shop level positions.
- The family environment
- Benefits: Free oil changes, Paid time off, 401(k) program
- Employee contests
- Standard benefits options (medical/dental/vision etc.)
- Easy to transfer to locations across the country
- Opportunity to meet new people every day
- Community involvement
- Learning new skills
Responsibilities
What does a Shop Manager (SM) do?
- Recruiting, Interviewing, Onboarding
- Responsible for motivating the team, holding the team accountable, and making personnel decisions
- Check in with customers before they leave the shop to make sure they had a great experience
- Ensure crew actively provides excellent customer experience
- Control inventory: Conduct End of Period (EOP) and End of Year (EOY) inventory
- Place product orders
- Understand the shop’s financials to drive results and beat budget
- Conduct quarterly employee evaluations
- Submit payroll
- Create crew schedule
- Support technicians with their duties
Qualifications
Good to Know Before You Start!
- Be prepared for early hours and working approximately 55 hours per week
- Shop Managers are the first line of defense for customer service
- Must be adaptive to change
- Basic computer skills are needed
- Must maneuver in and out of a shallow 3’ deep pit used to position yourself safely under cars
- You will walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling and turning
- You may need to work in hot/cold weather conditions
- Always be alert and aware of your surroundings
- Must be able to lift up to fifty (50) pounds
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