Account Manager, Operations, Road Transport US

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Lancaster, TX

Division: DSV Road Transport

Job Posting Title: Account Manager, Operations

Time Type: Full Time

Summary

The DSV Road Transport Account Manager is responsible for managing operations for assigned customers while ensuring growth and development of accounts through exceptional customer services. Expedites and routes movement of incoming and outgoing freight shipments. Develops client relations. Negotiates rates with customers for transportation and/or brokerage services.

Duties & Responsibilities

• Reaches and exceeds targeted monthly Gross Profit goals through business development.
• Expedites the movement of freight to help fulfill the shipper’s transportation requirements.
• Advises clients on transportation and payment methods
• Negotiates and arranges transport of goods with shipping or freight companies.
• Contacts vendors and/or claims adjustment departments in order to resolve problems with shipments.
• Manages customer order analysis and complex load building
• Independently assesses situations and resolves for both the customer and the company’s best possible outcome
• Provides reporting as requested by the customer
• Liaises with Accounting, Credit, and Settlement Departments to resolve customer inquiries
• Communicates with customers, manager, and team members
• Collaborates with Logistics Account Managers to ensure coverage of all loads and maximize carrier opportunities
• Audits system data through billing process, including load validations
• Negotiates rates with customers for transportation and/or brokerage services.
• Quotes competitive rates, enters complete and accurate load details. Creates relationships with internal and external customers and responds to their requests in a timely manner.
• Takes accountability for tracking and communicating pertinent information related to customer loads and resolves problems.
• Promotes the DSV Road Transport brand.
• Performs other duties as required
  
  
  

Minimum Required Qualifications

Education and/or Experience

• High school diploma or GED
• 3 years’ experience in logistics, transportation brokerage, or related field.
  
  
  

Computer Skills

Skills, Knowledge, & Abilities

• High PC proficiency (Microsoft Office, Excel, Word and PowerPoint)
  
  
  

Language Skills

• English (reading, writing, and verbal)
  
  
  

Mathematical Skills

• Intermediate
  
  
  

Other Skills

• Position requires highly developed organizational and people skills.
• Good communication skills are essential
• Ability to coordinate, plan and route all inbound and outbound freight.
• Requires the ability to reduce and control transportation costs, negotiate rates, solve problems, dispatch trucks, track loads and provide excellent customer service.
• Demonstrated ability to balance multiple duties concurrently and maintain attention to detail.
• Quality drive and results oriented
• Ability to work in a fast-paced environment
• Detail oriented
• Must be a "team player”
• Working knowledge of material that the company handles, and the services offered
  
  
  

Physical Demands

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this position, the expected base pay is: $56,000 - $76,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn , Facebook and Twitter .