IT Help Desk Technician

DuBois & King is seeking a well-rounded Help Desk Technician with 0-5 years of experience. We are seeking someone who is motivated and enthusiastic about joining the D&K Team.

Responsibilities:

• Assist with any computer or IT related issues
• Assist users over the phone, in-person, and remotely using multiple platforms
• Administration of Active Directory, Google Workspace, firewalls, email filters, backups, phone systems, mobile devices, and any other IT-related software
• Google Workspace support setting up devices and email clients, tablets, mobile phones, and computers
• Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
• Identify, report, and respond to potential cybersecurity threats
• Set up and maintain advanced network firewalls and switches
• Identify, troubleshoot, resolve, and document end-user system issues and requests
• Ensure all requests are resolved promptly and with high-quality results
• Provide technical documentation for configurations and procedures
• Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.
• More duties to be discussed that align with the candidates interests.

Required skills and experience:

• Excellent communication and personal skills in English (speak, read and write)
• Ability to organize, prioritize, and meet established deadlines
• Experience in the set-up, configuration, and use of computer hardware, software, and networks
• Ability to communicate technical issues to both technical and non-technical customers
• Proficient in troubleshooting and supporting Windows and Google.
• Quick analytic response to resolve issues in any situation
• Self-motivated and willing to learn, as well as always find the solution
• Able to work in a fast pace environment
• Basic understanding of Cloud Solutions & Cloud Computing
• Knowledge of wireless networks, set up maintenance and troubleshooting
• Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software
• Experience providing remote support via phone and remote-control applications desired
• The ability to work under pressure in a high-pressure environment with numerous tasks handled simultaneously
• Be able to lift at least 50 lbs. individually
• Ability to work flexible hours, including evenings, weekends, and overtime, on an on-call rotation
• The position will require travel between multiple customer locations within central Vermont & New Hampshire.
• Willing to learn and adapt to new technologies, you will have the opportunity to learn about all computer systems and any of our technologies when looking to expand your knowledge and career

About us

Established in 1962, DuBois & King provides multidisciplinary consulting engineering services to federal and state agencies, municipalities, health care and educational facilities, airports, industrial and commercial building projects, energy producers, and the telecommunication industry. We employ professional engineers, planners, surveyors, technicians, environmental and permitting specialists, wetland scientists, biologists, landscape architects, and support personnel.

• We offer a competitive salary, health benefits, generous vacation time and a long term retirement plan through our Employee Stock Ownership Plan.
• DuBois & King, Inc. is proud to be an Equal Opportunity Employer committed to diversity in the workplace. Minority/Female/LGBTQ /Disabled/Protected Veteran.
• Email cover letter and resume to resources@dubois-king.com
• dubois-king.com