What are the responsibilities and job description for the Key Hourly position at Duffy's Sports Grill?
Reports to: General Manager/Regional Manager
Job Summary: In the absence of the salaried Manager, the Key Hourly ensures adherence to Duffy’s brand standards, employment policies, health and safety standards and financial performance.
Major Areas of Responsibility:
Job Summary: In the absence of the salaried Manager, the Key Hourly ensures adherence to Duffy’s brand standards, employment policies, health and safety standards and financial performance.
Major Areas of Responsibility:
- Monitors all restaurant operations and conditions to ensure the quality of the product and guest services. This includes employee job performance; food and labor costs, operation of restaurant equipment; food and beverage preparation, storage, and presentation; food and beverage service; cash transactions, comps, or voids, and amounts of cash in drawers.
- Analyze data to make operational decisions or activities.
- Direct organizational operations, projects, or services.
- Direct sales, marketing, or customer service activities.
- Prepare staff floor plan or work assignments.
- Monitor performance of staff.
- Provide basic information to guests.
- Document events in the manager’s log.
- Operates a computer and associated software (MS Office, internet) and computerized cash register.
- When needed, may perform the duties of a server, expediter, bartender, line cook, dishwasher busser, or food runner.
- Maintain a positive and professional approach to coworkers and customers.
- Strong MVP Program knowledge.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Integrity — Job requires being honest and ethical.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Social Orientation — Job requires preferring to work well with others rather than alone.
- Stand for long periods of time.
- Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls.
- Repeat the same movements.
- Walk or stand for long periods of time.
- See details of objects that are less than a few feet away.
- See details of objects that are more than a few feet away.
- See differences between colors, shades, and brightness.
- Understand the speech of another person.
- Speak clearly so listeners can understand.
- Use stomach and lower back muscles to support the body for long periods without getting tired.
- Keep your hand and arm steady while moving.
- Move two or more limbs together (for example, two arms, two legs, or one leg and one arm).
- Bend, stretch, twist, or reach out their body.
- Be physically active for long periods without getting tired or out of breath.
- Focus on one source of sound and ignore others.
- Hear sounds and recognize the difference between them.
- Use muscles to lift, push, pull, or carry heavy objects.
- Use muscles for extended periods without getting tired.
- Determine the distance between objects.
- Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
- React quickly using hands, fingers, or feet.
- Add, subtract, multiply, or divide quickly and correctly.
- Multitasking different work activities and shifting attention from one task to another.
- Heavy lifting up to 40 lbs.
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