Shift Leader

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. 

Primary Purpose: The Shift Leader is responsible for the general operations of a store under the control of a Store Manager. This position requires a completion of all the I-trains, ServSafe certification, and certification in Shift Leader Training.

Essential Duties and Responsibilities:

Product Quality

·      ServSafe certified

·      Practices all safety and sanitation procedures

·      Maintain coffee standards

·      Utilizes and maintains Redbook

·      Maintains donut case standards

·      Ensures that bagels are within their 8-hour shelf life

·      Ensures product shelf lives are met

·      Ensures all products are available

·      Understands and executes the donut change over process

Guest Service

·      Providing a pleasant and proper greeting

·      Properly suggestive selling

·      Repeating orders to ensure accuracy

·      Payments are handled correctly

·      Drive-thru guests receive a total at the speaker

·      Providing a 2-part Thank You

·      Team Service is used to expedite the process of assembling customer orders

·      Drive-thru Service times are met, monitored and logged daily

·      Speed and accuracy times are met at both the front and drive-thru

·      A sense of urgency is displayed by all

·      Deployment chart utilized and completed daily

Cleanliness

·      Maintains all customer view areas and restrooms

·      Utilizes a cleaning system

·      Practices all safety and sanitation procedures

·      Demonstrates proper hygiene

·      Understands the Dunkin Donut Employee Health Standards

·      Ensures the three compartment sink is properly set up

·      Ensures sanitizer buckets are at proper concentration levels

·      Ensures all foods are dated and FIFO (First in, first out food rotation) is present

·      Service area is neat, clean and properly stocked

Supervising Skills

·      Assists in maintaining a team atmosphere and motivates team

·      Utilizes and practices the LAST process

·      Models behaviors outlined in the Pocket Operations Guide

·      Utilizes TTM (talk to me)

·      Takes Pride in their work

·      Has good communication skills

·      Patient

·      Leads by example

·      Takes Initiative

·      Uses time productively

·      Actively delegates tasks

·      Exhibits a sense of urgency

Training and Development

·      Assists in training for new product roll outs

·      Follows up on new and existing crew members on the daily maintaining of the Redbook

·      Continuously gives feedback to team to improve performance

Administration

·      Redbook compliance

·      Daily tracking of Service times

·      Over rings properly executed

·      Cash policies properly executed

·      Top 25 checklist completion twice daily

·      Deployment chart posted and utilized daily

RMT (Retail Management Training) Requirements

·      ServSafe or Dunkin Brands Retail Food Safety Course

·      Shift Leader

Job Qualifications

·      Must be able to fluently speak/read English

·      Capable of counting money and making change

·      Able to operate restaurant equipment (minimum age requirements may apply)

EEO Statement

It is a fundamental policy of the Company not to discriminate on the basis of race, color, religion, sex, national origin, age, handicap or disability, genetic information, citizenship, veteran or military status, or any other protected classification under state law with respect to recruitment, hiring, training, promotion and other terms and conditions of employment.

It is the policy of the Company to base employment decisions solely upon an individual's qualifications relating to the requirements of the position for which the individual is being considered. It is also the policy of the Company to recruit, hire, and promote the best qualified persons for all jobs without regard to race, color, religion, sex, national origin, age, handicap or disability, genetic information, citizenship, veteran or military status, or any other protected classification under state law. It is the policy of the Company to ensure that all personnel actions such as compensation, benefits, transfers, layoffs, Company-sponsored training, promotions, terminations and disciplinary actions are applied equally.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

Qualifications: