What are the responsibilities and job description for the Assistant Manager position at Dunkin'?
Job Description
Description
As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.
An Assistant Manager, or Associate Manager, is responsible for implementing workflow procedures based on direction from the company's General Manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
Responsibilities include directing the overall operation of the restaurant, from hiring and overseeing a team of employees that deliver exceptional guest service to managing the financial performance of the store.
While there are many duties and responsibilities for an Assistant Manager, some include:
- Schedule and coordinate meetings.
- Conduct employee performance reviews.
- Develop good customer relationships.
- Participate in recruitment and dismissal processes.
- Smooth out problems within the workplace.
- Address employee and customer concerns.
- Develop strategies for better workplace efficiency and goal achievement.
- Email and phone correspondence.
- Liaise between managers, customers and employees.
- Provide direction to staff.
- Monitor spending patterns and budget.
- Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.
- Troubleshoot POS system.
- Support ongoing learning and development of team members.
- Help create and foster a respectful and inclusive team environment.
- Drive sales and profitability through effective execution of the Company's business plan
- Create a positive working environment by fostering teamwork among Team Members through effective training, communication and relationship building
- Conduct himself/herself in a professional manner when dealing with customers, Team Members, and corporate management
- Act as a role model for other Team Members by adhering to all state and Federal labor and health laws and upholding the policies and standards of performance and conduct that is set by the Company and the Dunkin brand
- Work with integrity, honesty and accountability in all situations
Benefits of working for a Dunkin' franchisee:
- Competitive wages
- Awesome team-oriented environment
- Lots of potential for growth within the company for those who work hard
Requirements
- Previous managerial experience preferred but not required
- Previous fast food/quick service restaurant experience required
- Top-notch customer service skills
- Strong verbal and written communication skills
- Excellent leadership skills
- Works well under pressure and is able to multi-task
- Financial literacy and analytical/problem solving skills
- Access to a vehicle and a valid Driver's License required
- Ability to lift 50 lbs
- Must submit to a background check
- Must have a flexible schedule
About
In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.
We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!
You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Description
As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.
An Assistant Manager, or Associate Manager, is responsible for implementing workflow procedures based on direction from the company's General Manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
Responsibilities include directing the overall operation of the restaurant, from hiring and overseeing a team of employees that deliver exceptional guest service to managing the financial performance of the store.
While there are many duties and responsibilities for an Assistant Manager, some include:
- Schedule and coordinate meetings.
- Conduct employee performance reviews.
- Develop good customer relationships.
- Participate in recruitment and dismissal processes.
- Smooth out problems within the workplace.
- Address employee and customer concerns.
- Develop strategies for better workplace efficiency and goal achievement.
- Email and phone correspondence.
- Liaise between managers, customers and employees.
- Provide direction to staff.
- Monitor spending patterns and budget.
- Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.
- Troubleshoot POS system.
- Support ongoing learning and development of team members.
- Help create and foster a respectful and inclusive team environment.
- Drive sales and profitability through effective execution of the Company's business plan
- Create a positive working environment by fostering teamwork among Team Members through effective training, communication and relationship building
- Conduct himself/herself in a professional manner when dealing with customers, Team Members, and corporate management
- Act as a role model for other Team Members by adhering to all state and Federal labor and health laws and upholding the policies and standards of performance and conduct that is set by the Company and the Dunkin brand
- Work with integrity, honesty and accountability in all situations
Benefits of working for a Dunkin' franchisee:
- Competitive wages
- Awesome team-oriented environment
- Lots of potential for growth within the company for those who work hard
Requirements
- Previous managerial experience preferred but not required
- Previous fast food/quick service restaurant experience required
- Top-notch customer service skills
- Strong verbal and written communication skills
- Excellent leadership skills
- Works well under pressure and is able to multi-task
- Financial literacy and analytical/problem solving skills
- Access to a vehicle and a valid Driver's License required
- Ability to lift 50 lbs
- Must submit to a background check
- Must have a flexible schedule
About
In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.
We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!
You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
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