What are the responsibilities and job description for the Opening shift leader position at Dunkin'?
SHIFT LEADER Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience.
Responsibilities Include : Team Environment - Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
Deploy team members appropriately to meet guests' needs and service standards throughout shift. Support training of Crew Members as directed by Restaurant Manager or Assistant Manager.
Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift. Complete all required training including ServSafe certification.
Profitability - Ensure restaurant standards and marketing initiatives are properly executed during shift. Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Restaurant Manager.
Comply with all restaurant, Brand, and franchisee policies. Qualifications : Skills Must be able to fluently speak / read English Math and writing skills Restaurant, retail, or supervisory experience preferred At least 18 years of age (where applicable) High school diploma (or equivalent) Required Competencies Guest Focus - anticipate and understand guests' needs and exceed their expectations.
Passion for Results - set compelling targets and deliver on commitments. Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
Required Preferred Job Industries Food & Restaurant
Last updated : 2024-03-07
