Data Analyst

Job Title: Data Analyst

Reports to: Senior Director of Quality & Training

Position Classification: Exempt

Wage: $47,000 to $55,000 a year

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Primary Objectives of Position: Utilizes comprehensive knowledge of federal, state, local and private programs to ensure that the impact of jobseekers/employers accessing services are accurately counted in performance data.

Essential Job Functions:

• Oversight over all ISO compliance within DWFS
• QuickBase oversight (company-wide and regional reporting development)
  • Develop company-wide and regional quality data reporting
  • Compiling performance numbers (quarterly/annually)
  • Compiling quality and training metrics
  • Compiling HR related data
• Oversee JotForm & Special Project Management
  • Maintain the 12 Seminars for Success initiative; provide reports on a monthly basis to all operations
  • Maintain Professional Development Plans (and any other JotForm initiatives); provide reports on a monthly/quarterly basis
  • Compile data on any company-wide or regional survey; provide clean reporting documentation for Regional Directors and Project Directors
  • Development of any new JotForm related initiatives
• DLC Data
  • Look at the training registrations and give us information about it. Is there a peak time for attendance? Are there topics we see consistently? Are there recorded topics people are going back to more than others...
  • Any additional stats that can help us make sense of the work we do.
• Design, oversee, and manage all automated data systems
  • Smartsheet management
  • Email automation - new hire, HDI training, Dynamic Headlines, Culture Conversations, etc.
  • Tracking and providing monthly reports on annual compliance
  • Tracking and providing monthly reports on any additional training initiatives (example: IT training, active shooter, etc.)
  • Tracking and providing monthly reports on anything related to DWI (this includes all New Hire Training, Supervisor compliance packages, Dynamic Futures tracking, etc.)
• Transition quality work, if applicable
  • Transition monitoring
  • Additional targeted monitoring, if applicable
• Comparative reporting on service delivery
  • Reporting on any and all of the following: caseload size, # of services that we are providing per operation, breakdown of the type of services we provide by operation, follow-up data from state system, monetary v non-monetary services, etc.
  • Develop and provide reporting on how/if our service delivery correlates to positive exits
• Potentially reworking scorecards to establish more companywide consistency
  • Pulling data and stats on scorecards by region/operation
  • Developing a process on how scorecards 'roll up' within the operation
  • Integrating financials into scorecards for better understanding and ownership of goals and ongoing tasks
• Maintaining DWFS website updates

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity.

Qualifications: Education: Bachelor Degree from an accredited college or university or equivalent.

Experience: Prefer minimum of 2 years related work experience. Must possess high degree of proficiency in data entry, Microsoft Office, and state appropriate state data entry systems. Requires knowledge of Workforce Programs and applicable federal, state, and local laws and regulations. Must possess excellent verbal and written communication skills as well as demonstrated Extreme Customer Service skills.

Skills/Abilities: Ability to clearly and concisely communicate with staff and leadership via presentations, in person, telephone, written and oral. Must be accustom to working in a complex, fast-paced and confidential work environment. Excellent verbal and written communication skills including ability to do public speaking. Demonstrated ability to use various software programs for correspondence, reports, statistical compilation, analysis and data base access.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing and retaining a base of employees that reflects the diversity of our customers is essential to our success

Salary : $47,000 - $55,000