Job Posting for Customer Care Coordinator at Dynamix Physical Therapy LLC

Job Position:

Customer Care Coordinator (CCC)

Reports to:

Operational Support Director

Full-time or Part-time:

Full-time

Job Description:

Create a “wow” experience for every customer daily. The goal of this position is to provide an exceptional customer experience through elite customer service with professionalism and personalization. The person must be friendly, respectful, and interactive with customers, doctors, nurses, case workers, insurance representatives and billing agents. They will represent the Dynamix brand and assist the clinic by helping promote the Dynamix brand at all times.

Accountability:

Engage with customer upon entering the clinic with direct eye contact and conversation
Answer the phone promptly and with a smile
Call to schedule new patients and re-visits to ensure prescribed frequency using cluster booking
Send a request to insurance center for verification/authorization through G-drive Referral Status Spreadsheet
Check patient in WebPT on arrival and collect patient payment
Balance payment log with collections daily
Schedule out the entire POC with the patient on their first visit or when a new script is provided
Monitor auth board in G-Drive daily
Go into the reception area with the new patient and explain all registration paperwork including patient liability
Scan all registration information, script, cc of insurance card, and driver’s license in patients’ chart
Support patients with billing questions
Courtesy call IE patients the day before eval
Communicate with referrals to collect script, demographic, and insurance information on patients
Work tasks daily
Send charts as requested to authorized recipients
Inform therapists of schedule changes throughout the day
Collect inventory of all supplies for the clinic weekly for ordering
Run Missed Notes Report at list 2 times a week and give to therapist
Review Delayed Claims Report every morning
Complete the Daily Stat Grid to create weekly targets
Maintain the % Prescribed Tracking Spreadsheet
Complete the Marketing Tracking Spreadsheet daily
Review and report to billing on monthly statement reviews
Maintain grid sheets daily
Monitor clinic for cleanliness and neatness continuously
Always maintain a paperless goal and a neat workspace
Always maintain HIPAA compliance
Attend and participate in Training Camps and company events

Personality Traits

Highly Organized
Friendly and interactive
Punctual
Flexible
Dedicated

Dynamix Physical Therapy is an equal-opportunity employer.

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

An extensive orientation program.
Paid Time Off (PTO).
Health, Dental, and Vision insurance; Life insurance; Prescription coverage.
A 401(k) retirement plan with company match.
Short and Long Term Disability.
Personal and Family Medical Leave.

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Salary.com Estimation for Customer Care Coordinator in Martin, TN

$36,478 - $46,640

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Customer Care Coordinator

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