What are the responsibilities and job description for the Jr IT Support Specialist position at Dynatron Software?
As an IT Support Specialist on the IT team at Dynatron Software, your primary responsibility will be to provide exceptional technical support for hardware, software and application needs that arise in our Corporate Headquarters located in Richardson, Texas. Additionally, you will be part of a larger support team consisting of remote teammates working together to solve complex problems, share knowledge and bring innovative solutions to the table for the entire organization. The ideal person for this job enjoys the pace of a growing company and tackling challenges head on. They are self-directed and eager to learn about new technologies and products.
Qualified Candidates Need:
- Excellent organizational and communication skills
- Excellent customer service skills
- Ability to administer workstations with Windows 10/11
- Ability to identify and troubleshoot workstation or software related issues
- Ability to understand and follow procedures to get the job done with consistent results
- Ability to produce results with offsite manager / work with remote team
- 0-3 years’ experience supporting desktop
- Degree related to Computer Science preferred
Essential Job Duties and Responsibilities:
- Intake and assign support tickets, adhering to escalation policies and procedures
- Provide professional and courteous customer service
- Provide onsite support for issues with systems and network infrastructure including but not limited to: workstations, laptops, audio visual equipment, printers, scanners, telephony, switches, and remote connectivity.
- Maintain equipment inventory and records of assigned equipment.
- Provide administration and system support for corporate applications
- Assist in problem-solving for corporate applications issues
- Keep up to date with application releases and communicate features that align with our business needs
- Document common technical support resolutions in the support wiki
- Tests new software applications and recommends purchases where required
- Onsite vendor coordination for internet and networking needs
Not Required, but would set you apart from the rest:
- Jira Application/System Administration
- Linux, Mac, iOS and Android experience
- CompTIA IT Fundamentals or A Certification
Bring to the table:
- Customer service and problem-solving skills
- Energy and positivity
- Creativity
- Accountability
- Attention to detail
Estimated Time Allocation:
- Addressing technical helpdesk related tickets 60%
- Providing Application support and administration 20%
- Documenting common technical support resolutions and application features 10%
- Providing System and network support 10%
Compensation: $35,000-$50,000/yr
