What are the responsibilities and job description for the Customer Support Specialist position at E-Closing?
· If you are looking for an opportunity to grow with a software company that specializes in Real estate and Title production please apply today. We have excellent benefits, on-the-job training, and a hybrid work environment. If you are self-motivated, have great computer skills, and can multi-task- this is the perfect position for you! This is an entry-level position with excellent growth opportunities.
Essential Functions:
Answers incoming customer calls regarding product problems, service questions and general client concerns
· Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
· Respond to support request emails in a timely and professional manner.
· Update customer information in the customer service database during and after calls.
· Know how to access and troubleshoot document related issues.
· Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
· Have a solid understanding of the E-Closing Software.
· Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
· Assure customer privacy and confidentiality at all times and in all areas of the job.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Experience level:
- No experience needed
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Work Location: In person
Salary : $20