What are the responsibilities and job description for the Front Desk Associate position at E Lin, DO, Inc.?
We are seeking a skilled and friendly individual to join our clinic as a Front Desk Associate. You will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth and efficient clinic experience. The ability to communicate effectively in English, Mandarin and Cantonese is essential for this position to cater our diverse patient population. We are seeking one full time employee for this position. New graduates are welcome to apply; we can provide necessary training as needed. Expected hourly wage is $18~$25 depend on candidate’s skill level.
Responsibilities:
- Greet and welcome patients in a warm and professional manner
- Provide excellent customer service by answering inquiries and addressing patient needs
- Schedule appointments and maintain the clinic's appointment calendar
- Register new patients and update patient information in the system
- Collect and process payments for services rendered
- Answer phone calls and direct them appropriately
- Maintain cleanliness and organization at the front desk area
- Assist in administrative tasks, such as filing, scanning, and data entry
- Collaborate with medical staff to ensure smooth patient flow and address any issues that arise
- help patient verify insurances
Requirements:
- Fluent in both English, Mandarin, Cantonese
- Proven experience as a receptionist or in a customer service role
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to remain calm and composed in stressful situations
- Proficient in using computer systems and electronic medical records
- Knowledge of medical terminology and procedures is a plus
- Reliable and punctual with a strong work ethic
How to Apply: If you are interested in joining our team as a Clinic Front Desk Associate and meet the requirements mentioned above, please submit your resume to DrEdwardLinDO@gmail.com. We look forward to reviewing your application and will contact qualified candidates for further assessment.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
Ability to commute/relocate:
- Hacienda Heights, CA 91745: Reliably commute or planning to relocate before starting work (Required)
Experience:
- customer service: 1 year (Preferred)
Language:
- Cantonese (Required)
Work Location: In person
Salary : $18 - $25