Surgery Scheduler

Description

JOB ROLE AND PURPOSE 

As the Surgical Scheduler  for our clinic(s), you will play a pivotal role in delivering exceptional customer service, processing surgical posting requests, obtaining pre-op orders, verifying insurance information, obtaining authorizations for referrals, communicating with surgery patients, collecting surgical deposits, and coordinating with the surgery center(s) and/or hospital(s) in which surgeries will be performed. 

The Surgical Scheduler will also be expected to fill in for Front Office staff, if necessary. This includes triaging incoming faxes, scheduling office appointments, and coordinating referrals.  

SURGICAL SCHEDULING RESPONSIBILITIES 

• Process surgical posting requests from all ENT physicians within the practice. 

• Obtain pre-operative clearance, lab-work, and diagnostic imaging orders for the surgery patient.  

• Verify insurance eligibility and surgical benefits for all surgery patients. 

• Obtain any prior authorizations required for a given surgical procedure. This includes appealing denials and scheduling peer-to-peer reviews with the surgeon and insurance company. 

• Communicate and schedule surgeries with referred patients. This includes answering any non-medical questions related to the surgery and triaging medical questions to the surgeon. 

• Calculating and collecting surgical deposits prior to the surgery. 

• Building and maintaining a rapport with the surgery center(s) and hospital(s) in which the surgeons perform their surgeries. 

• Coordinating and actively communicating with the surgery center(s) and hospital(s) in which the surgeons perform their surgeries. 

• OTHER ADMINISTRATIVE DUTIES 

• Maintain a clean and organized desk area ensuring that it reflects a professional and welcoming atmosphere. 

• Assist in maintaining clean and functional clinic. 

• Perform administrative functions, including data entry, filing, and record keeping. 

• Maintain spreadsheets to track data, input data in trackers in a timely manner.  

• And any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values. 

Qualifications

• Proven experience in a customer service role, preferably in a front desk or receptionist position. 

• Understanding of medical billing practices and terminology. 

• Keen sense of decision-making and judgement. 

• Active listening skills and ability to adapt to change. 

• Effective time management skills. 

• Strong interpersonal and communication skills, with the ability to interact effectively with guests, team members, and management. 

• Excellent organizational skills and attention to detail. 

• Proficient in using computer systems and office software (e.g., MS Office, MS Teams, scheduling software, office equipment).  

• Familiarity with office management tasks, such as inventory management and facility coordination, is a plus. 

• Ability to work at a desk or office setting for extended periods of time. 

• Ability to self-manage and work independently. 

• Ability to troubleshoot problems independently. 

• Ability to handle multiple tasks simultaneously while maintaining a prominent level of professionalism. 

• Ability to adapt to changing priorities and work well under pressure. 

• Ability to maintain a professional appearance and demeanor.