Operations Team Supervisor - Economic Services

Salary Range: $79,539-$97,436. The maximum pay for this is $115,332.

Schedule: M-F, 8am-5pm.

Applicants are encouraged to apply by Wednesday, May 29th, however, we'll continue accepting applications until the role is filled.

Being part of the DHS family:

The Department of Human Services (DHS) directly touches the lives of thousands of Eagle County residents every year. From helping families and individuals access programs that put food on the table, warm their homes, and find childcare to protecting those too young or too old to protect themselves, DHS is the team of people who ensure families and individuals in our community have what they need to live a stable life now and in the future. 

Economic Services (a division within the Department of Human Services) is responsible for administering a range of critical public assistance programs including Cash, Child Care, Emergency, Energy, Food and Medical Assistance, as well as connecting customers to other vital resources and supports.

The Operations Team Supervisor is responsible for managing a team of public assistance specialists to ensure efficient delivery of benefits to clients. This role supervises, organizes, and monitors the team while providing excellent customer service. The supervisor needs to be familiar with human-centered approaches to working with vulnerable clients and collaborate with other teams to deliver a seamless service experience.

View the full job description here

The Operations Team Supervisor is responsible for many things, including:

• Overseeing a team and ensuring they meet customer service standards and deadlines.
• Monitoring performance, identifying areas for improvement, and resolving problems.
• Providing training and support to staff, including new hires.
• Setting clear expectations and goals for employees.
• Participating in leadership activities and strategic planning.
• Maintaining expertise in assigned areas and programs.

The Supervisor also needs to be bilingual (English/Spanish) and have experience working with public assistance programs. They must be well-organized, adaptable, and able to handle stress.

Qualifications: 

Education, Experience, Licensure, Certification or Registration
(Required unless stated otherwise.)

• Bachelor's degree from an accredited institution in social work, social sciences, public administration or any equivalent combination of education, training and experience which produces the required knowledge, skills and abilities.
• 4 years of minimum work experience in the social services field with direct client interaction or human services experience in a public or private human services agency;
• 2 years of supervisory experience in human services or a closely related field is preferred.
• 1 year of effectively supervising, communicating, and collaborating with teams in either a fully remote or hybrid workplace is preferred.
• Extensive public contact work experience including proficiency in navigating clients through the systems related to public assistance programs.
• The position requires travel to service locations within Eagle County and may require travel to regional or state training, meetings, or events within Colorado; a valid driver’s license and the ability to pass a background investigation— reliable transportation required.

View the full job description here

Culture & Benefits 

Working in local government is one of the best career paths in the mountains. ‘Your Career will Soar with Eagle County’. Get started with us today! 

• Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health / wellness. Check out more awards here.
• Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All. 
• Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement. 
• Future focused with our Strategic Plan on improving housing, climate change and more.
• As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.

Diversity, Equity and Inclusion 

The County is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strive for a healthy and prosperous community that promotes all people having equitable access and opportunity. This starts with our internal practices and work. All employees of the County have a responsibility to treat others with dignity and respect at all times. All employees are expected to exhibit conduct that reflects inclusion during work, at work functions on or off the work site, and at all other County-sponsored and participative events 

Great benefits! See the details 

• Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only)
• Wellness program where you can earn cash or extra days off
• 15 paid holidays
• Paid time off (starting at 12 days) and additional medical leave 
• Paid volunteer hours
• 8% (dollar for dollar match) retirement plan
• Free classes at Colorado Mountain College
• Eagle County University classes (internal trainings) 
• Tuition reimbursement programs
• Bilingual Pay Incentive
• Free bus pass and more

Eagle County is proud to be an Equal Opportunity Employer. Working in a diverse, respectful and inclusive environment is essential for our employees to be successful in serving our community. We do not discriminate with regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, genetics, national origin, disability, veteran status or any other legally protected status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. 

Relocation & Housing Information