What are the responsibilities and job description for the Branch Manager position at EagleBank?
Overview
We are a values driven organization putting Relationships FIRST. EagleBank is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our community. EagleBank (NASDAQ - EGBN) was founded to meet the financial needs of local business owners in Maryland, Washington DC, and Northern Virginia. With genuine connections, we provide custom financial solutions, local decision-making, and a deeply-rooted dedication to the community.
EagleBank is committed to being a workplace of inclusion, equity, respect, and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Throughout your EagleBank career, our commitment is to provide you with a variety of competitive benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships.
The success of this position is reliant on face-to-face interaction and requires 100% on-site work.
Responsibilities
The Branch manager manages and leads branch staff for optimal performance in sales, service and operations. Responsible for the overall operations of branch and adherence to policies and procedures. Deliver exceptional service to internal and external clients and address escalated customer service issues as needed. Establish, retain and deepen relationships with new and existing clients. Accountable for leading all in-branch and outbound sales activities and ensuring the branch meets assigned goals. Maintains a strong working knowledge of Teller, CSR, BSM responsibilities and can function in role, when needed. Responsible for coaching and mentoring team members to expand knowledge of advanced products and services.
Qualifications
Requirements:
- High School Diploma or equivalent.
- 5 years of progressive branch experience.
- 3 years’ supervision or leadership of a team and/or internal Branch Banking experience within EagleBank.
- Strong sales and service skills.
- Exhibits professionalism with internal and external customers. Ability to speak with internal customers at all levels.
- Knowledge of banking regulations, policies, and procedures.
- Proficient use of Platform and Teller systems.
- Excellent customer service delivery to internal and external clients.
- Pro-active product sales, outbound calling and internal/external business development.
- Proficient in MS Office.
Preferences:
- Bachelor’s Degree.
Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren’t hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.
