What are the responsibilities and job description for the Customer Support position at Earl Enterprise?
WHAT WE DO
We partner with the top artists, celebrities, influencers, and brands by developing new subscription-based products that drive recurring revenue and social impact. From concept to the final product we deliver an authentic experience to your fans every time.
WHY YOU WANT TO JOIN US
Because we choose and hire our people wisely, you will be given an incredible amount of freedom. It will be up to you to determine how to handle that freedom and excel in your role. Come grow with us. You’ll be part of a great team -- so come get to know everyone.
POSITION SUMMARY:
- We are looking for a team player to cross-functionally support our collection of subscription box businesses managed by Boxology. This is a fast-paced, roll-up-your-sleeves position with an opportunity to have a significant impact on the growth of our business. This is a unique opportunity for someone who is passionate about:
- the subscription box model
- taking a formative role in a funded start-up
- and thrilling our stakeholders (customers, partners, and team members).
We’re looking for a resourceful team player to join our team and lead all direct customer support engagements. They must be an organized multitasker able to handle many customers at once, show creativity in problem-solving and exhibit intense curiosity to learn, grow, and be a part of a stellar team. *The position is based in Culver City, CA
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
This position will allow you to touch and learn many parts of the business and can lead to future growth and development within the company. Looking for:
- Problem solver.
- Strong sense of urgency.
- Patience when handling tough cases
- Project management focus (get stuff done on time).
- Cross-functional team bias (everyone matters).
- Manage through ambiguous and subjective situations.
- Always focused on finding actionable solutions that thrill the team & customer.
You'll be Doing
- Manage all customer support tickets using Zendesk.
- Support brand managers with community engagement.
- Pitch in cross-functionally with all teams on new initiatives.
- Always be on the lookout for innovative/breakthrough ideas, opportunities & solutions to improve our business at Boxology.
What You Bring to the Table
- 0-2+ years of Assistant, Customer Service, and/or Project Management or Business Team Support.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of people.
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent written and verbal communication skills.
- Familiarity with Customer Support (Zendesk) and CRM systems is a bonus.
- Bachelor’s degree in business, communications or something interesting is a plus.
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