What are the responsibilities and job description for the Business Project Manager position at EASE Logistics?
Job Objective: Create and deliver an unrivaled customer experience from onboarding through advocacy by collaborating with internal and external partners.
Summary: The Customer Development Manager is responsible for the onboarding of new customers within EASE’s systems to ensure a smooth introduction to our operations team as well as the monitoring of those new customers throughout their partnership with EASE. Participating in and leading customer solutions based projects will also be part of the CDM’s job.
Essential Duties:
· Support Sales and Operations team by working with customers to ensure smooth introduction to EASE and transition from prospect to customer.
· Demonstrate commitment and engagement by participating in and leading customer onboarding process, projects, tasks and activities that promote involvement across the company, and improve processes across the organization
· Operate as the liaison to team members of various departments, at all levels, to understand business and technical needs internally and externally
· Communicate effectively with customers
· Create, analyze and convey reports to customers and internal partners
· Maintain project status, project schedules, resource hours, budgets, and expenditures
· Lead project meetings
· Assist project teams in planning, tracking and implementation
· Coordinating project team members and developing schedules and individual responsibilities
· Using project management tools to track project performance and schedule adherence
· Organizing meetings to discuss project goals and progress
· Assist in preparing technical and functional documentation
· Create, track, and process change requests and change orders
· Participate with developing solutions
· Coordinate implementations and go live of customer solutions
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Work Location: One location
Salary : $50,000