General Manager

Who We Want!
Passion – Be the Best, is the brand mission! The General Manager directs all activities of their Capriotti’s location to achieve operational excellence, while providing Guests with an exceptional Guest experience in a respectful, motivating, safe, clean and sanitary work environment for the shop’s Team Members.

Roles and Responsibilities:

Family – Care About People…
• Builds teams by proactively recruiting, hiring, training and retaining the best in the available talent pool and utilizes good performance management strategies to retain talent.

• Coaches, develops and motivates the shop’s Team Members by following the Capriotti’s training standards; identifies and addresses the additional development needs of the individuals on the team to encourage growth and retention.

• Prepares team schedules with a focus on operational excellence and cost management without sacrificing Guest satisfaction and team morale. Equitably shares the team workload to maintain Capriotti’s standards for cleanliness, safety and maintenance.

• Role models the standards and maintains the culture for delivering CAPtivating Service to Guests. Proactively investigates and resolves Guest issues regarding product quality and/or service.

Integrity – Walk the Talk…
• Monitors compliance with health, safety and building relations regarding food preparation, serving, and building maintenance.

• Prepares all products according to Capriotti’s specifications, using the correct portion, quality and product presentation controls.

• Maintains the integrity of Capriotti’s recipes to ensure a consistent Guest experience at any Capriotti’s location.

Profitability – Everyone Wins…
• Responsible for cash management and bank deposits.

• Monitors budgets, cost of goods sold, labor, payroll records and all other financial transactions related to the shop.

• Promotes an environment of “salesmanship” by encouraging a culture for suggestive-selling and an orientation towards “counter service” versus “cashier” mindsets at the register.

• Utilizes effective purchasing, inventory, receiving and waste-monitoring procedures.

• Actively participates and promotes all brand-wide and local marketing initiatives; demonstrates leadership in Local Shop Marketing (LSM).

Genuineness – 100% Real…
• Utilizes effective communication skills (oral, written, and listening) to foster positive relationships with Team Members, Guests, Vendors and other members of the Capriotti’s brand.

• Establishes an environment of trust within the shop; including Team Members, Guests, Vendors and others.

• Demonstrates emotional resilience under pressure and during changing priorities.

• Analyzes information and evaluates results to choose the best solution for problem-solving.

Skills and Knowledge:
• Service Orientation – Actively looks for ways to help others.

• Time Management – Demonstrates ability to multi-task; can remain a “hands-on orchestrator” during a busy shift without losing focus on the guest, product quality and team performance; organizes, plans and prioritizes daily and weekly tasks/projects.

• Computer/Technology – Experience in POS systems and proficiency in the use of a computer (e-mail, spreadsheets, and other documents).

Physical Requirements:
• Ability to withstand work conditions in temperatures of 30 degrees F or less and up to 100 degrees F.
• Ability to move throughout the restaurant for extended periods at a time.
• Can move 50 lbs. for a distance of up to 10 feet.
• Ability to balance and move up to 25 lbs. for distances of up to 50 feet.

Education/Experience Requirements:
• High school or equivalency required; college coursework or degree preferred.
• Previous supervisory and hospitality industry experience preferred.
• Minimum 21 years of age.
• Proven track record of success as a restaurant manager.

Company Overview:
Founded in 1976, Capriotti’s Sandwich Shop, is a 100 unit award-winning sandwich shop chain that remains true to our 40-year tradition of slow-roasting whole, all natural turkeys in-house every day. Capriotti’s fresh ingredients, homemade subs and unique menu items have won numerous accolades, including being named one of Sandleman and Associates’, Top 10 Quick-Service Restaurant Chains, while maintaining the #1 position for, Taste of Flavor and Food, as well as Quality of the Ingredients.

Our signature sub, The Bobbie®, was voted “The Greatest Sandwich in America” by thousands of readers across the country and reported by AOL.com. For more information, visit www.capriottis.com.