What are the responsibilities and job description for the CUSTOMER SERVICE-AUTOMOTIVE position at East Penn Manufacturing - Deka Batteries?
Get to know East Penn!
At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. More than 38% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.
EOE/VEVRAA
Overview
East Penn is ready to invest in you! In SEVEN remarkable decades, East Penn has grown from a one-room shop with a product line of five automotive batteries to one of the world’s leading battery manufacturers with over 10,500 full-time employees, 515 product designs, operations around the world, and hundreds of awards for industry excellence. We invest in our people; they are and always will be the heart of this company. Are you ready to join a family-owned enterprise committed to honoring the contributions of everyone? Then East Penn is the right place for you.
East Penn is seeking a Customer Service Representative to provide effective customer service internally and externally by utilizing in-depth knowledge of East Penn products and communicating effectively with all parties. Will also provide product and service information while also offering solutions, corrections or adjustments to ensure customer satisfaction.
Responsibilities
- Respond to customer queries in a timely and accurate way via phone, fax or email and assist as necessary
- Receive customer purchase orders via telephone, fax and email and process
- Perform customer specific duties as required
- Recommend solutions, corrections or adjustments to ensure customer satisfaction
- Provide product and service information as well as possible solutions
- Complete customer orders/changes/returns according to the applicable contract/agreement and per department policy and procedure
- Works closely with various internal departments (Sales, Pricing, Inventory Planning, Warehouses, etc.)
- Prepares sales orders for processing based on customer specific details
- Provides feedback to Sales, department management and other internal departments based on customer issues
- Maintain good attendance
- Other duties as requested
Qualifications
- A minimum of 1 year previous work experience in a customer service environment and/or experience in a fast-paced office environment handling telephones and administrative duties.
- Sales experience helpful
- Excellent interpersonal and communication skills
- Good listening skills
- Attention to detail
- Ability to work under pressure
- Organizational skills; ability to multitask
- Business acumen
- Problem solving/analysis skills
- Results oriented
- Customer focused
- Critical thinking
- Knowledge/understanding of computer software, such as Microsoft office, and strong keyboard skills
- Math aptitude
East Penn Benefits
- Competitive compensation
- Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
- Retirement Savings Plan with company match and a 3% employer contribution
- 9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually
- Employee assistance program
- Fitness Discounts
- Promotional opportunities
