What are the responsibilities and job description for the Build-Provision Specialist position at East West Bank?
Introduction
Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Overview
The Build & Provision Specialist will be part of the Build & Provision team that is responsible for all aspect of mobile devices, IT facility build-out infrastructure and circuit provisioning.
Responsibilities
- Provide technical guidance and support for mobile users via email or phone call
- Work with key stakeholders (Security & System team) to plan/configure MDM devices
- Mobile device management and administration including provisioning, deployment, repairing etc.
- Provide up to date documentation on process and procedure
- All IT facility build-out infrastructure
- Circuit management including provisioning, test, turn-up, disconnect, escalation for all type of circuits: analog, serial, Ethernet and Fiber
- Field service for circuit turn-up & issue and vendor meet
- Cable and Satellite services
- Floor plans - create & update
- New site deployment and tear down
- Cost allocation/billing
- Vendor management
- Project management role
Qualifications
- Strong Visio experience for detailed design documentation
- Work directly with IT and business leaders on project status and issue resolution
- Desire to learn and adapt to new technologies
- Enthusiastic self-starter with strong communication skills
- Be able to travel within and outside of the US
- Work irregular hours, nights, holidays and overtime as needed
- Familiar with EWB facility infrastructure
- Mandarin/Cantonese preferred for Greater Asia Support
- Presentation experience
