What are the responsibilities and job description for the Mechanical Technical Advisor position at Eastridge?
Eastridge Workforce Solutions is collaborating with a leading manufacturer of overhead door and closure products for commercial, industrial, institutional, and retail applications in its search for a Mechanical Technical Advisor in Mountain Top, PA. This is a direct-hire position that is currently remote but will be onsite for training.
Requirements:
- Responds to customer request regarding parts sales, warranty issues, and technical support issues on all products provided by the company.
- Trouble-shoot installation issues over the phone and take proper measures to resolve.
- Focus on service efforts by handling all aspects of our product line.
- Handle product related issues, troubleshooting, warranty replacement components, and provide extraordinary customer satisfaction.
- Assist in other areas as necessary and work cooperatively with others to help achieve departmental and organizational goals
Qualified candidates must possess the following minimum qualifications:
- Must have mechanical background and product.
- 3-5 years work experience.
- Must be able to read and interpret mechanical/electrical schematics & diagrams.
- 2-5 years experience interacting with customers preferred. Must possess superior communication skills and be adept at training and educating others.
Benefits
- 401K,
- Paid holidays,
- Sick, and vacation time.
Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.
We value diverse experiences, including prior contact with the criminal legal system, and applicants with criminal histories are encouraged to apply. Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring, the San Francisco Fair Chance Ordinance, and the Philadelphia Fair Criminal Record Screening Standards Ordinance (a copy of the notice of rights under the Philadelphia Ordinance is available by using this linkbit.ly/3WgYFX7).
#IPRO
Bachelor
2-5 years
