How much does an Executive Response Specialist make in the United States? The average Executive Response Specialist salary in the United States is $51,574 as of April 26, 2022, but the range typically falls between $45,458 and $59,339. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2022 Salary.com)... View full job description
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Fiscal Year Ended in 2020
What does an Executive Response Specialist do?
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Executive Response Specialist in the United States. The base salary for Executive Response Specialist ranges from $45,458 to $59,339 with the average base salary of $51,574. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $47,025 to $62,150 with the average total cash compensation of $53,416.