Support Engineer

Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future. About the role: EasyPost support is not your typical support organization. The shipping and fulfillment industries have traditionally been black holes of customer support. We’re changing that. Our customers are floored when they reach out to support and get someone smart and capable, who makes the effort to understand their business and figure out a fast way to solve their problems. When they are delighted, they tell their friends. Support is the primary growth and retention engine for our company. This is a great opportunity for someone looking to kick-start a career in technology. On the support team, you’ll experience what exponential growth at a startup really means. As the company grows, the support team is an incubator for your own career growth, with the possibility of growing to a wide variety of roles within the company. What You'll Do: o Provide first-level contact and convey resolutions to customer issues o Delight customers with concise and quick feedback to their issues o Troubleshoot all tickets as much as possible o If needed, escalate tickets to the Tier 2 Support Engineers, but provide clear documentation of the problem and steps taken to resolve it o Serve as a communication link between customers and key internal teams o Go above and beyond to make sure customers feel the extra mile they take to resolving their problems About You: o A strong quantitative thinker who learns quickly o Analytical problem solver o Ability to juggle and prioritize competing demands on your time o Excellent written and verbal communication skills o Extremely detail-oriented What We Offer: o Comprehensive medical, dental, vision, and life insurance o Competitive compensation package and equity o 401(k) match o Monthly work from home stipend of $100 net o Flexible work schedule and paid time off o Collaborative culture with a supportive team o A great place to work with unlimited growth opportunities o The opportunity to make massive contributions at a hyper-growth company o Make an impact on a product helping ship millions of packages per day Data Privacy Notice for Job Applicants: For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy "EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law." To be considered for this position, you must be authorized and based in the United States.