Technical Support Engineer

Eaton’s ES AMER ARS division is currently seeking a Technical Support Engineer for the Automatic Transfer Switch product line. This position is located in our manufacturing facility located in Arden, NC. Our facility is within 10 minutes from downtown Asheville!

The expected annual salary range for this role is $65,000- $95,000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

The primary function of the Technical Support Engineer is to provide tier 1 technical support for Low Voltage Automatic, Non-Automatic, and Manual Transfer Switches. This includes Molded Case Breaker type, Magnum Breaker type, and Contactor type transfer switches. The position would include assisting customers with product selection, troubleshooting, and application assistance via phone and email.

What You’ll Do

Customer Support

• Possess understanding of technical aspects of Transfer Switches and related applications.
• Possess strong problem solving and troubleshooting skills and be able to understand and resolve complex customer application issues.
• Provide efficient and accurate pre-sale application and technical support by analyzing and recommending solutions to meet customer’s needs.
• Interpret customer specifications, drawings and schematics to assist with quotes and solutions.
• Cross reference competitive products.
• Help manage daily phone and email activity providing directions, solutions and recommendations.
• Generate and communicate sales leads to field sales and product line.
• Effectively communicate product value proposition and product line strategies.
  
  
  

Product Line Support

• Make recommendations for product enhancements and offerings.
• Proactively communicate customer needs to the product lines.
• Provide feedback to product marketing and engineering regarding catalog information, cross reference data, renewal parts information, technical drawings, and any other technical documentation found in hard copy, electronic format or on the website.
• Maintain and expand product knowledge base.
  
  
  

Qualifications

Basic Qualifications:

• Bachelor’s degree from an accredited institution required.
• Must be eligible to work in U.S. without company sponsorship.
• No relocation benefit is offered. Candidates must live within 50 miles from Arden, NC. Active Duty Military is exempt from this geographical limitation.
  
  
  

Preferred Qualifications

• Bachelor’s degree in engineering or related technical discipline preferred.
• Minimum 3 years of experience working in manufacturing operations, engineering, design, marketing or service functions preferred.
• Preferred expertise in the following system tools: Bid Manager, Enovia (Engineering Data), Vista.
  
  
  

Skills

• Demonstrated ability to successfully manage multiple priorities, deal with conflict resolution, analyze complex problems and implement solutions.
• Ability to convey the appropriate sense of urgency to department personnel and throughout other plant functions to support unique or unusual customer needs.
• Proactively leverage other organizations such as EESS, PQ Service, AE community and industry segment managers related to the ATS product line.
• Demonstrated troubleshooting skills and strong customer service skills.
• Strong communication, organizational and computer skills.
  
  
  

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

]]>

Salary : $65,000 - $95,000