Seller Engagement Manager

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

Business Overview:

Founded in 1995 in San Jose, California, eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world.

Role Overview:

The eBay North America Deals team is looking for a Seller Communications Manager responsible for owning seller submissions, communication process and managing submissions on eBay.com/deals. This individual will also project manage current and new automation/process improvements as we build and implement the roadmap for our CRM (HIVE) tool. The Operations team is responsible for facilitating Deals and Seller-Funded coupon operations while ensuring we are executing our strategy and delivering on our annual goals (including Holiday).

Key Responsibilities:

• Partner with the deals site merchandiser to align on the merchandising calendar for our Deals page(ebay.com/deals) and create seller submission criteria based off weekly themes
• Manage the deals inventory on the Deals page, sourced through various automated processes
• Own the seller submission process end-to-end – incorporating weekly themes, sourcing and launching relevant inventory, monitoring seller performance & standards
• Partner and work closely with the HIVE (CRM) team to ensure new functionalities/enhancements are being worked on and delivered on time
• Collaborate with seller communication team to develop a communication strategy with sellers for key shopping moments/retail moments
• Responsible for regularly gathering feedback from the sellers through seller surveys, seller 1:1 etc.

Qualifications:

• You are self-motivated, efficient, independent and possess excellent analytical and problem-solving skills
• Passionate about understanding customer needs and improving the current experience
• Strong time management skills, including the discipline to get things done in ambiguous situations and the ability to work on multiple projects and navigate multiple partner engagements (both internal and external) simultaneously
• Lead project management activities end-to-end in close collaboration with business, product and tech leads
• Strong communication skills, including experience synthesizing complex scenarios and communicating data & insights to a sophisticated audience
• Strong attention to detail with the sense of responsibility for the flawless execution of assigned tasks
• Experience with CRM tools (such as Salesforce, Hive, and Smartsheets) preferred
• BA/BS degree, with 4 years of relevant ecommerce/marketplace experience

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.