Junior Client Support Specialist

For 30 years EBI Consulting has helped clients maximize value in the built and natural environments. What drove us then drives us now: the desire to meet and exceed our clients’ expectations, delivering quality insights that move them forward. We help commercial and wireless infrastructure property owners and investors solve challenges and create business value with comprehensive environmental consulting, due diligence, engineering, and construction management services. We help you fill in the blanks and minimize the risk of the unknown. From multibillion-dollar projects to nationwide portfolios, EBI delivers timely business insights at every phase of your project. EBI’s professional engineers, scientists, project managers, and technical experts provide expertise across a wide range of markets and asset types. By offering deep expertise across a comprehensive suite of services, EBI enables clients to assess and leverage powerful resources and intelligence that help to maximize the overall success of every project.

At EBI, we mean business.

Position Summary

EBI Consulting is seeking a full-time Junior Client Support Specialist to support our Sales team.  The successful candidate will be someone who is eager to learn while developing customer service and project management skills. The role includes responsibility for administrative duties required for the successful launch of EBI’s environmental and engineering services. This is a great opportunity for someone who enjoys being a part of a team and working in a fast-paced environment.

This position reports directly to the Director of Project Support & Facilities and will be hybrid between the Burlington corporate headquarters and your home office (in office 3 days, Tuesday - Thursday). As such, candidates need to be established in the Burlington area and comfortable working in an office environment. This is an entry-early career position for someone interested in a career in administration or sales.

Essential Duties and Responsibilities

• Log and track new sales opportunities for assigned Account Executive(s), as well as update and maintain accurate records, within EBI’s Customer Relationship Management (CRM) tool/database
• Ensure client satisfaction via accurate project bookings
• Liaise between clients and internal EBI staff to track receipt of any files necessary to complete our tasks, ensure all questions are answered, and promptly address any issues that would impact project delivery timelines
• Assist clients with any missing information or documents they need, including links to their reports, invoices, project data, contract documents, etc.
• Conduct initial subject property research using online tools and resources
• Ordering and tracking project support files through designated vendor relationships
• Assist the Portfolio Manager with administrative support responsibilities.

Qualifications and Capabilities

• Bachelor’s Degree from accredited college or university
• Experience with Microsoft Word, Excel, Outlook, and Databases is required; NetSuite experience is a plus
• 2 years of administrative/office experience

Application Disclaimer

At EBI, we cultivate a welcoming and collaborative culture. We are proud to be an Equal Employment Opportunity employer and encourage diverse candidates to apply. We do not discriminate against qualified individuals based on their status as a protected veteran or individuals with disabilities, nor do we discriminate based on sex, race, color, religion, national origin, age, marital status, gender identity, gender expression, or sexual orientation. All vendors are expected to maintain a working environment free from discrimination or harassment.

#LI- Burlington